Assistant Patient Pathway Coordinator

NHS Jobs; Oxford; Vor Ort; GBP 22.000 - 26.000; Vollzeit

Zusammenfassung

Oxford University Hospitals NHS Foundation Trust is seeking an experienced clerical assistant to provide comprehensive administrative support to clinical staff and patients. You will manage diaries, handle correspondence, and perform general admin tasks to ensure smooth patient pathways.

The role requires updating patient records in the electronic systems, liaising with referrers and colleagues, and covering for colleagues during sickness or holidays.

Aufgaben

• Provide comprehensive administrative support to clinical staff and patients, including diary management and general admin tasks.
• Prioritise and process incoming post, especially when clinical staff are unavailable.
• Maintain accurate filing of letters, reports and patient notes in paper and electronic formats.
• Update patient and GP details on EPR and other Trust systems.
• Respond to queries from referrers and patients, liaising with clinical staff.
• Use Trust IT systems to register patients, book outpatient appointments, and issue letters.
• Be flexible to cover other job roles at appropriate grades and sites.
• Attend departmental meetings and training to stay up-to-date with procedures.

Kenntnisse

Administrative support

Diary management

Customer service

Tools

EPR

PACS

ScanIt

Jobbeschreibung

Clerical Duties (Summary) Reception Cover Provide comprehensive administrative support to clinical staff and patients, including diary management, correspondence, and general admin tasks. Prioritise and process incoming post, ensuring urgent items are actioned promptly, especially in the absence of clinical staff. Add new referrals to the EPR waiting list within 24 hours and forward for clinical triage as needed. Maintain accurate filing systems for letters, reports, test results, and other patient notes in both paper and electronic formats. Update patient and GP details on EPR and other Trust systems as required. Respond to queries from referrers, patients, and others, providing reassurance and solutions by liaising with clinical staff and explaining basic medical procedures when necessary. Work closely with departmental colleagues and provide cover during sickness or holidays as appropriate. Attend Departmental meetings and training as required to ensure that you maintain an up-to date working knowledge of service and trust procedures. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00. Respond to communication and queries including email, face to face and over the telephone in a timely manner. Use the Trust IT systems (for example EPR, PACS, ScanIt) to register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed and manage electronic referrals. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust and department. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust