Patient Access Coordinator: Flexible Shifts & Career Growth

The London Clinic; Greater London; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Life insurance

Private medical cover

Employee assistance programme

Blue light card

Cycle to work

Electric car scheme

Subsidised staff restaurant

Recognition programmes

Annual leave 25 days + bank holidays

Job summary

The London Clinic is seeking a Patient Access Co-ordinator to join our Outpatients & Diagnostics team in central London. You will be the first point of contact for patients, delivering a welcoming, professional and compassionate journey.

No prior healthcare reception experience is required—our focus is on people skills, adaptability and professionalism. Training will be provided to register patients, manage bookings, and support patient flow in a fast-paced environment.

Qualifications

• Customer service background is essential.
• Excellent communication with an empathetic approach.
• Adaptable, organised and reliable, able to thrive under pressure.
• Good PC skills and willingness to learn new systems.
• Experience working with vulnerable people is desirable.

Responsibilities

• Provide a professional welcome, handling enquiries and requests promptly and courteously.
• Accurately register patients, update records, and process bookings in our systems (full training provided).
• Arrange payment plans, take deposits, and check insurance authorisations and Letters of Guarantee.
• Ensure daily cash handling and reconciliations are completed accurately.
• Support patient flow, coordinating with clinical teams to minimise delays.
• Handle sensitive information with discretion and confidentiality.
• Assist patients with additional needs such as transport bookings.

Skills

Customer service

Communication

Adaptable

PC skills

Vulnerable people experience

Job description

The London Clinic is seeking a Patient Access Co-ordinator to join our Outpatients & Diagnostics team in central London. You will be the first point of contact for patients, delivering a welcoming, professional and compassionate journey.

No prior healthcare reception experience is required—our focus is on people skills, adaptability and professionalism. Training will be provided to register patients, manage bookings, and support patient flow in a fast-paced environment.