Outpatient Receptionist - Patient Access & Care Coordination

NHS Jobs; Gorleston-on-Sea; On-site; GBP 19,000 - 23,000; Full time

Job summary

NHS Jobs in the United Kingdom is seeking a Community Diagnostic Centre Receptionist to provide the first point of contact for patients, relatives and carers, delivering a calm, professional service at outpatient venues.

You will maintain accurate patient information in the PAS system, handle calls, book appointments, arrange clinic outcomes, and support clinicians and reception colleagues to ensure smooth, efficient service delivery.

Responsibilities

• Provide the first point of contact for patients, relatives and carers arriving for outpatient appointments or admission.
• Maintain accurate information and patient demographics within the Trust PAS system.
• Support clinical staff to meet accessible information standards for patients with communication needs.
• Ensure patients' arrival and departure times are captured electronically.
• Distribute, collate and input clinic outcomes; book future appointments and record non-attendances.
• Update and process relevant documentation using manual and computerised systems.
• Answer telephone enquiries in a professional, efficient and empathetic manner.
• Take accurate messages and pass to the appropriate team.
• Liaise with consultants, secretaries and other services to handle enquiries and appointments efficiently.
• Prioritise work to be completed in a timely manner.
• Provide receptionist cover across the clinic or ward as required.
• Participate as a member of the outpatient team and communicate effectively.
• Communicate information to patients clearly and sensitively.
• Photocopying, filing, audio transcription and record keeping as required.

Job description

NHS Jobs in the United Kingdom is seeking a Community Diagnostic Centre Receptionist to provide the first point of contact for patients, relatives and carers, delivering a calm, professional service at outpatient venues.

You will maintain accurate patient information in the PAS system, handle calls, book appointments, arrange clinic outcomes, and support clinicians and reception colleagues to ensure smooth, efficient service delivery.