Patient Access Coordinator (Call Centre)

Chelwest; Greater London; On-site; GBP 26,000 - 27,000; Full time

Job summary

Chelsea and Westminster NHS Foundation Trust is seeking a Patient Administrator for the West Middlesex site to join the busy call centre. You will handle patient queries, manage appointments, and support clinicians with administration, ensuring compassionate, accurate service.

The role requires telephone experience and familiarity with PAS systems, offers a 37.5 hour week on a rota, and a fixed-term 12-month contract with potential for extension.

Qualifications

• Experience in administrative capacity.
• Experience handling complex telephone calls.
• Experience working as part of a team.

Responsibilities

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery.
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff.
• Interact with patients and relatives in distress in a sensitive and empathetic manner.
• Take and relay telephone enquiries and messages, using initiative and prioritising skills when disseminating information.
• Update patient details on PAS as appropriate, checking all demographic details on arrival or departure.
• Oversee the work of more junior staff and ensure work objectives are met daily.

Skills

Excellent communication skills

Prioritise and organise workload

Team player

Empathy for patients

Education

GCSE English and Maths or equivalent

Tools

Cerner PAS

Job description

Chelsea and Westminster NHS Foundation Trust is seeking a Patient Administrator for the West Middlesex site to join the busy call centre. You will handle patient queries, manage appointments, and support clinicians with administration, ensuring compassionate, accurate service.

The role requires telephone experience and familiarity with PAS systems, offers a 37.5 hour week on a rota, and a fixed-term 12-month contract with potential for extension.