Patient Access & Data Coordinator

STOCKPORT NHS FOUNDATION TRUST; Stockport; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

NHS pension

Salary sacrifice

NHS discounts

Cycle to work

Salary finance

Credit union

Job summary

Stockport NHS Foundation Trust is seeking a data and administrative support assistant to join the patient services team in Stockport. You will input patient information, appointment details and clinical data onto hospital systems, and maintain electronic patient records with a strong focus on data quality and confidentiality.

The role covers backfilling clinic slots, monitoring schedules, pre-registration checks, patient check-in, and handling telephone enquiries.

Qualifications

• Input patient information, appointment details and clinical data onto hospital systems.
• Maintain electronic patient records with data quality and confidentiality in mind.
• Identify and resolve data discrepancies where appropriate.

Responsibilities

• Accurately input patient information, appointment details, and clinical data onto relevant hospital systems.
• Maintain and update electronic patient records ensuring data quality and confidentiality standards are met.
• Identify and resolve data discrepancies where appropriate.
• Ensure all administrative records are completed accurately and in a timely manner.
• Backfill appointment slots for clinic utilisation.
• Monitor clinic schedules and respond promptly to changes in appointment availability.
• Contact patients prior to their appointments to complete pre-registration requirements.
• Verify and update patient demographic information.
• Ensure all necessary patient details are recorded before attendance to support a smooth patient experience.
• Escalate any issues or concerns identified during the pre-registration process.
• Provide cover for ECG reception during periods of increased workload, annual leave, or sickness absence.
• Manage telephone enquiries and direct calls appropriately.
• Support patient check-in processes and provide information regarding appointments and departmental procedures.
• Assist with filing, scanning, photocopying, and document management.
• Work collaboratively with colleagues to support departmental objectives and service delivery.
• Adhere to Trust policies, procedures, and information governance requirements.

Skills

Data entry accuracy

Confidentiality handling

Administrative support

Communication skills

Tools

Hospital information systems

Job description

Stockport NHS Foundation Trust is seeking a data and administrative support assistant to join the patient services team in Stockport. You will input patient information, appointment details and clinical data onto hospital systems, and maintain electronic patient records with a strong focus on data quality and confidentiality.

The role covers backfilling clinic slots, monitoring schedules, pre-registration checks, patient check-in, and handling telephone enquiries.