A&E Patient Administrator — Fast-Paced Hospital Admin

Chelwest; Greater London; On-site; GBP 31,000 - 32,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator for the West Middlesex site, working in a busy A&E department. You will provide a comprehensive administrative service to a multidisciplinary team, handling appointments, referrals, and patient records with accuracy and empathy.

The role requires strong communication, organisation, and the ability to work autonomously as part of a team in a demanding environment.

Qualifications

• GCSE English and Maths or equivalent.
• Experience of working in an administrative capacity.
• Proven experience of dealing with complex telephone calls.
• Demonstrable experience of maintaining a professional attitude in a pressured environment.
• Experience in working as part of a team.

Responsibilities

• Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records.
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery.
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
• Liaise with other hospitals and GPs regarding patient care pathways.
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared.
• Register new referrals, and ensure all patient information is up to date and complete.

Skills

Excellent communication

Prioritisation

Initiative

Teamwork

Filing systems

Interpersonal skills

Calm under pressure

Positive customer service

Education

GCSE English & Maths

Tools

CRT system

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator for the West Middlesex site, working in a busy A&E department. You will provide a comprehensive administrative service to a multidisciplinary team, handling appointments, referrals, and patient records with accuracy and empathy.

The role requires strong communication, organisation, and the ability to work autonomously as part of a team in a demanding environment.