Team Leader - Patient Access

Chelwest; Greater London; On-site; GBP 35,000 - 48,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an experienced administrator to lead a multi-disciplinary admin team, ensuring efficient processes that support patient pathways. You will monitor performance, drive service improvements, and coordinate workloads across sites to maintain high standards of care.

Key duties include line managing administrators, recruiting and inducting staff, and upholding excellent customer service for clinicians, nurses and patients within a busy

Qualifications

• Experience leading an administrative team and coordinating multiple workflows.
• Strong communication and interpersonal skills to work with multidisciplinary teams.
• Ability to monitor KPI performance and drive service improvements.

Responsibilities

• Take overall responsibility for the efficient running of the administrative function.
• Line manage a team of administrators and organise workload and cover.
• Recruit and induct new staff; identify training needs and manage performance.
• Ensure high standards of customer service and support patient pathways.

Skills

Team leadership

Communication

Organisational skills

Supervisory skills

Tools

Microsoft Office

Job description

We are an award winning organisation providing care at two main hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—and a number of community-based services across London, such as sexual health and HIV clinics.

With 6,700 members of staff, we are proud to care for a diverse population of one million people. We are committed to ensuring that our workforce is just as diverse with a strong mix of skills and abilities.

Our staff are at the very heart of our organisation and we recognise the valuable contribution that each and every person working at the Trust makes. One of our Trust priorities is to be an employer of choice—a place where people want to start their career and to grow with us through continued education, professional development and support .

The post holder will be required to manage a team and will be responsible for the coordination of duties across that team.

The post holder will be required to demonstrate excellent communication, organisational and supervisory skills, and be able to work as an effective member of a multidisciplinary team.

They will support the Patient Access management team to deliver our KPIs and provide a high quality administrative service to support our patient pathways.

They will be responsible for ensuring their team deliver an effective and efficient service to service users including, clinicians, nurses and other key staff groups.

Main duties of the job

The post holder will manage the delivery of a high quality, safe and compassionate healthcare service to patients. They will have responsibility for ensuring that all administrative processes are efficient and effective and enable the team and the Trust to meet high standards of performance. The post holder will have specific responsibility for driving forward excellent standards of customer service taking action where levels of service delivery fall short of what is required or do not uphold Trust values. The post holder will line manage a team of administrators and will be responsible for organising workload and cover, recruiting and inducting new staff members, identifying training and support required by individuals and managing performance.

Working for our organisation

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Detailed job description and main responsibilities

Roles and responsibilities

• Take overall responsibility for efficient running of the administrative function, maintaining effective office/ departmental systems and processes.
• Work with other members of the wider team to ensure quality standards are adhered to