Patient Access & Clinic Admin Pro

One Health Lewisham Ltd; Greater London; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

NHS Pension

Cycle to Work scheme

Employee Assistance Helpline

Wisdom Wellness App

25 days' annual leave

Job summary

One Health Lewisham Ltd in London is seeking a part-time Patient Assistant to support both patients and the clinical team with administrative and operational tasks. You will manage patient registrations and appointments, provide a professional reception, and help maintain smooth patient flow.

The role requires NHS GP reception experience and proficiency with Emis Web, coupled with strong organisational and communication skills.

Qualifications

• Experience as receptionist/administrator in NHS General Practice.
• At least 1 year using Emis Web.
• Experience handling calls with patients and healthcare professionals.
• Strong organisational skills and ability to prioritise daily workload.

Responsibilities

• Register new patients and process repeat prescriptions; manage EMIS Web tasks, records, emails and patient correspondence.
• Send appointment reminders and cancellations to reduce DNAs.
• Provide a welcoming reception service and maintain a tidy reception area.
• Answer calls, take messages, and book or cancel appointments; liaise with the clinical team to manage patient flow.
• Coordinate clinical sessions and ensure accurate record-keeping and smooth patient management.
• Oversee sign-in/out for equipment and maintain records for laptops, parking permits and other resources.
• Open and secure the premises and ensure readiness for patient care and Health & Safety compliance.
• Ensure clinician rooms are stocked with necessary equipment and report maintenance issues.

Skills

NHS reception

Patient communication

Organisation

Prioritisation

Call handling

Tools

Emis Web

Job description

One Health Lewisham Ltd in London is seeking a part-time Patient Assistant to support both patients and the clinical team with administrative and operational tasks. You will manage patient registrations and appointments, provide a professional reception, and help maintain smooth patient flow.

The role requires NHS GP reception experience and proficiency with Emis Web, coupled with strong organisational and communication skills.