Patient Access Specialist - Medical Receptionist (EMIS)

K & W Healthcare; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

K & W Healthcare is seeking an admin assistant for on-site operations at our Greater London clinics. You'll support the team and patients by greeting visitors and directing them to the right service, either in person or by phone.

Responsibilities include maintaining appointment systems, updating patient records, handling messages, and assisting clinical staff while upholding confidentiality and data protection standards.

Qualifications

• Experience in Primary Care/General Practice (Desirable).
• Experience with EMIS (Desirable).

Responsibilities

• Opening up/locking up site premises and maintaining security per site protocols.
• Maintaining and monitoring the appointments system.
• Calling patients and booking appointments.
• Processing telephone requests for appointments and directing callers to the appropriate healthcare professional.
• Updating patient records in line with project guidelines.
• Taking messages and passing on information.
• Initiating contact with patients and external contacts as required.
• Clearing and restocking consulting rooms on Hub sites.
• Dealing with clinical waste.
• Participating in team meetings and process improvement initiatives.
• Monitoring appointment system performance and reporting issues to the lead/Project Manager.
• Working closely with staff to ensure smooth operations.
• Participating in pilot initiatives as requested.
• Providing exceptional service to patients and external contacts, addressing needs promptly.
• Maintaining a calm and helpful demeanor in high pressure situations.
• Carrying out other administrative ad-hoc duties.

Skills

Primary Care Experience

EMIS Experience

Tools

EMIS

Job description

K & W Healthcare is seeking an admin assistant for on-site operations at our Greater London clinics. You'll support the team and patients by greeting visitors and directing them to the right service, either in person or by phone.

Responsibilities include maintaining appointment systems, updating patient records, handling messages, and assisting clinical staff while upholding confidentiality and data protection standards.