Patient Experience & Admin Coordinator

One Health Lewisham Ltd; United Kingdom; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

NHS Pension

Cycle to Work scheme

Employee Assistance Helpline

Wisdom Wellness App

Job summary

One Health Lewisham Ltd seeks a Patient Assistant to join our NHS-focused team on a full-time, permanent basis. You will support patients and clinicians with registrations, appointments, and reception services, ensuring smooth workflow and a positive patient experience.

You will manage EMIS Web tasks, maintain records, and coordinate daily patient flow while upholding safety standards and a welcoming environment.

Qualifications

• Experience as a receptionist/administrator within NHS General Practice.
• At least 1 year experience using Emis Web.
• Experience receiving and making calls to patients and healthcare professionals.
• Strong organisational skills and ability to prioritise tasks.
• Available to work multiple shift patterns on rota.

Responsibilities

• Manage new patient registrations and prescription requests; handle EMIS Web tasks (records, emails, messages).
• Send appointment reminders and cancellations to reduce DNAs.
• Provide a professional, welcoming reception and keep the reception area tidy.
• Answer calls, take messages, and book or cancel appointments with the clinical team.
• Coordinate clinical sessions and maintain accurate patient records.
• Oversee equipment sign-in/out and track laptops/parking permits/resources.
• Open and secure premises; ensure readiness for patient care and safety compliance.
• Ensure clinician rooms are tidy and well-stocked; report maintenance issues.

Skills

Reception/administration

Patient and healthcare communications

Organisation & prioritisation

Emis Web experience

Tools

Emis Web

Job description

One Health Lewisham Ltd seeks a Patient Assistant to join our NHS-focused team on a full-time, permanent basis. You will support patients and clinicians with registrations, appointments, and reception services, ensuring smooth workflow and a positive patient experience.

You will manage EMIS Web tasks, maintain records, and coordinate daily patient flow while upholding safety standards and a welcoming environment.