Patient Assistant Laurence House Operations

One Health Lewisham Ltd; Greater London; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

NHS Pension

Cycle to Work

Employee Assistance Helpline

Wisdom Wellness App

25 days annual leave

Job summary

One Health Lewisham Ltd is seeking a dedicated Patient Assistant to join the team in London on a full-time, permanent basis. You will support the clinical team with administrative and operational tasks, including patient registrations, appointment bookings, and reception duties to ensure a smooth patient journey.

You will manage EMIS Web tasks, assist with patient flow, and help maintain clinic areas and equipment while adhering to Health & Safety guidelines.

Qualifications

• Experience as a receptionist/administrator in NHS General Practice.
• Demonstrated ability to manage patient registrations and appointments.
• Proficient in handling calls and patient communications.

Responsibilities

• Register new patients and process repeat prescriptions on EMIS Web.
• Send appointment reminders and manage cancellations.
• Provide welcoming reception and maintain a tidy waiting area.
• Answer calls, take messages and book/cancel appointments with clinical liaison.
• Coordinate clinical sessions and maintain patient records.
• Oversee sign in/out for equipment and track resources.
• Open/secure premises and ensure Health & Safety compliance.
• Keep clinician rooms stocked and report maintenance issues.

Skills

Receptionist experience

Administrative skills

Patient communication

Organisational skills

Shift work

Tools

EMIS Web

Job description

Are you passionate about helping others and ensuring smooth, efficient healthcare delivery? If so, this could be the role for you!

We’re looking for a dedicated Patient Assistant to join our team on a full time, permanent basis. You’ll play a key role in supporting both patients and the clinical team by providing administrative, and operational support. From managing patient registrations and appointment bookings to assisting clinicians and maintaining an efficient reception service, your role will be crucial in ensuring patients have a smooth and positive experience with us.

Key Responsibilities:

• Manage new patient registrations, process repeat prescription requests, and handle administrative tasks on EMIS Web, including medical records, tasks, emails, and patient correspondence.
• Send appointment reminders and cancellations to reduce missed appointments (DNAs).
• Provide a professional and welcoming reception service, ensuring the reception area is clean and ready for patient arrivals.
• Answer calls promptly, take messages, and book or cancel appointments, liaising with the clinical team to manage patient flow.
• Assist in the coordination of clinical sessions, ensuring accurate record-keeping and smooth patient management.
• Oversee the signing in/out process for equipment and maintain accurate records for laptops, parking permits, and other resources.
• Open and secure the premises, ensuring readiness for patient care and compliance with Health & Safety regulations.
• Ensure clinician rooms are tidy and well-stocked with necessary equipment, and report any maintenance issues.

Requirements:

• Experience a receptionist/ administrator within NHS General Practice
• 1+ year experience of using the Emis Web clinical system
• Experience receiving and making calls to patients and healthcare professionals
• Organisational skills, ability to prioritise and manage day.
• Available to work multiple shift patterns on rota basis

About us:

One Health Lewisham (OHL) is the integrated community provider working across SEL and NEL, delivering a variety of innovative services for patients supporting practices and PCNs. We are a forward-thinking innovation partner, striving to develop streamlined and transformative pathways which support the wider integrated care system. We are passionate about our mission to provide the best possible care for our patients, and we work hard to support and develop our team to strive for excellence.

We are a fast-growing organisation, providing a range of services which are fully integrated into primary care. We deliver specialist support to some of the most complex patients in the system through our Special Allocation Service contract across all boroughs in South-East London and North East London ICSSs. We also provide a range of services across Lewisham including:

• NHS Health Checks Programme;
• Home Visiting Service, led by our experienced team of paramedics;
• One Care Lewisham - Care Home & Extra Supported Housing;
• Special Allocation Service (SAS);
• NHS@Home Service (Virtual Ward) - We are leading the way in SEL by embedding technology at the heart of this service; and more.

Full information about us and the role are available in the job description attached. We look forward to receiving our application.

Department

Operations

Contract type

Maternity Cover

Hours

37.5

• 25 days' annual leave plus 8 bank holidays, NHS Pension, Cycle to Work scheme, Employee Assistance Helpline, access to Wisdom Wellness App

Closing date for applications

2nd December, 2026