Patient Services & Admin Coordinator

One Health Lewisham Ltd; Greater London; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

NHS Pension

Cycle to Work

Employee Assistance Helpline

Wisdom Wellness App

25 days annual leave

Job summary

One Health Lewisham Ltd is seeking a dedicated Patient Assistant to join the team in London on a full-time, permanent basis. You will support the clinical team with administrative and operational tasks, including patient registrations, appointment bookings, and reception duties to ensure a smooth patient journey.

You will manage EMIS Web tasks, assist with patient flow, and help maintain clinic areas and equipment while adhering to Health & Safety guidelines.

Qualifications

• Experience as a receptionist/administrator in NHS General Practice.
• Demonstrated ability to manage patient registrations and appointments.
• Proficient in handling calls and patient communications.

Responsibilities

• Register new patients and process repeat prescriptions on EMIS Web.
• Send appointment reminders and manage cancellations.
• Provide welcoming reception and maintain a tidy waiting area.
• Answer calls, take messages and book/cancel appointments with clinical liaison.
• Coordinate clinical sessions and maintain patient records.
• Oversee sign in/out for equipment and track resources.
• Open/secure premises and ensure Health & Safety compliance.
• Keep clinician rooms stocked and report maintenance issues.

Skills

Receptionist experience

Administrative skills

Patient communication

Organisational skills

Shift work

Tools

EMIS Web

Job description

One Health Lewisham Ltd is seeking a dedicated Patient Assistant to join the team in London on a full-time, permanent basis. You will support the clinical team with administrative and operational tasks, including patient registrations, appointment bookings, and reception duties to ensure a smooth patient journey.

You will manage EMIS Web tasks, assist with patient flow, and help maintain clinic areas and equipment while adhering to Health & Safety guidelines.