Patient Access & Booking Coordinator (Welsh-Speaking)

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health organization in North Wales is seeking a diligent individual to join their Patient Access & Booking Centre. This role involves providing an efficient administrative function in a busy call centre, managing patient bookings and inquiries. Candidates must possess excellent communication skills and the ability to handle pressure. Proficiency in Welsh is essential. Join a supportive team committed to promoting equality and diversity in healthcare.

Qualifications

• Must have the ability to speak Welsh.
• Experience in a busy call centre environment preferred.
• Ability to work as part of a multi-disciplinary team.

Responsibilities

• Provide first point of access administration for referrals in the Booking Centre.
• Act as first contact for enquiries and referrals into the Trust.
• Manage referrals, waiting lists, and appointments using local patient administration systems.

Skills

Excellent communication skills

Ability to multi-task

Calm under pressure

Welsh language proficiency

Job description

A health organization in North Wales is seeking a diligent individual to join their Patient Access & Booking Centre. This role involves providing an efficient administrative function in a busy call centre, managing patient bookings and inquiries. Candidates must possess excellent communication skills and the ability to handle pressure. Proficiency in Welsh is essential. Join a supportive team committed to promoting equality and diversity in healthcare.