Patient Access & Appointments Coordinator

Bristol NHS Foundation Trust; West of England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Reception and Appointment Clerk to provide reception, administrative and appointment booking support across Haematology and Oncology services at Bristol and Weston sites, including BHOC and Myrtle Road Admin office.

You will welcome patients, verify and update information, liaise with patients, wards, clinical staff, GPs and Trust support staff, and manage appointment-related tasks with care and efficiency.

Qualifications

• Experience in hospital reception settings.
• Experience booking patient appointments and coordinating with clinical teams.
• Ability to handle high call volumes and maintain accurate records.

Responsibilities

• Book patient appointments across departments and sites.
• Answer and triage inbound calls and manage the team inbox.
• Scan, file and retrieve patient information and letters.
• Support patient pathways and general administrative duties to ensure smooth service delivery.

Skills

Reception duties

Appointment booking

Telephone handling

Administrative support

Patient liaison

Tools

Medway/Mosaiq

Job description

Bristol NHS Foundation Trust is seeking a Reception and Appointment Clerk to provide reception, administrative and appointment booking support across Haematology and Oncology services at Bristol and Weston sites, including BHOC and Myrtle Road Admin office.

You will welcome patients, verify and update information, liaise with patients, wards, clinical staff, GPs and Trust support staff, and manage appointment-related tasks with care and efficiency.