Reception and Appointment Clerk

Bristol NHS Foundation Trust; West of England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Reception and Appointment Clerk to provide reception, administrative and appointment booking support across Haematology and Oncology services at Bristol and Weston sites, including BHOC and Myrtle Road Admin office.

You will welcome patients, verify and update information, liaise with patients, wards, clinical staff, GPs and Trust support staff, and manage appointment-related tasks with care and efficiency.

Qualifications

• Experience in hospital reception settings.
• Experience booking patient appointments and coordinating with clinical teams.
• Ability to handle high call volumes and maintain accurate records.

Responsibilities

• Book patient appointments across departments and sites.
• Answer and triage inbound calls and manage the team inbox.
• Scan, file and retrieve patient information and letters.
• Support patient pathways and general administrative duties to ensure smooth service delivery.

Skills

Reception duties

Appointment booking

Telephone handling

Administrative support

Patient liaison

Tools

Medway/Mosaiq

Job description

The Reception and Appointment Clerk works across a number of sites providing reception, administrative and appointment booking support for Haematology and Oncology services. The role involves booking appointments, managing telephone systems, supporting patient pathways and undertaking a range of administrative duties to ensure the smooth running of services across both Bristol and Weston.

• Location - BHOC, Mrytle Road Admin office

Communication

• To welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, Next of Kin details), and that the attendance is recorded on Medway/Mosaiq.
• To liaise with patients, wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.

Patient Care

• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning

• To carry out associated duties, for example, call handling, outcoming clinic appointments, booking bloods, managing the team inbox, scanning, and patient filing.

Service Development and Research

• Attend training courses as required to support personal development and the needs of the service.
• Assist in training of new members of the team.
• To take part in departmental audits and associated duties.

Finance and Resources

• If and when appropriate and directed, order and/or receipt stationary and essential items, in line with Trust policies.

Information Resources

• To book patient appointments in line with the Patient Access Policy, print letters and arrange any appointment related services as and when required (E.g. interpreting services).

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.