Multisite Patient Access & Appointments Clerk

Bristol NHS Foundation Trust; Bristol; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Reception and Appointment Clerk position supports Haematology and Oncology services across Bristol NHS Foundation Trust sites, handling reception, appointment bookings, and patient communications.

The role involves coordinating with clinical and administrative teams, managing telephone systems, and ensuring accurate patient information while working across multiple sites as needed. You will join a large NHS Trust committed to flexible working and staff development.

Qualifications

• Experience in healthcare or public sector administration.
• NHS experience preferred.
• Clerical/administration experience including reception.
• GCSE English and Maths (or equivalent).
• Excellent telephone manner.
• Strong IT skills with Microsoft packages.
• Ability to handle pressure and meet deadlines.

Responsibilities

• Welcome patients and verify contact details and attendance.
• Liaise with patients, wards, GPs and staff by phone/email.
• Book appointments, blood tests and manage the team inbox.
• Support service development and participate in audits.
• Order and receive stationery per policy.
• Arrange interpreting services and print letters.

Skills

Telephone manner

Flexibility

Deadline-driven

IT skills

Patient communication

Teamwork

Independent worker

Education

GCSE English

GCSE Maths

Tools

Microsoft Office

Job description

The Reception and Appointment Clerk position supports Haematology and Oncology services across Bristol NHS Foundation Trust sites, handling reception, appointment bookings, and patient communications.

The role involves coordinating with clinical and administrative teams, managing telephone systems, and ensuring accurate patient information while working across multiple sites as needed. You will join a large NHS Trust committed to flexible working and staff development.