Pathway Support

The Methodist Church in Britain; East Midlands, Burton upon Trent; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Professional development opportunities

Recruitment through to joining support

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Pathway Support to help schedule patients for diagnostic imaging tests across X-ray, ultrasound, CT, MRI, nuclear medicine and bone density. The role involves reception duties and administrative support for scheduling at multiple sites.

The ideal candidate will have GCSE English and Maths, customer care experience, and familiarity with IT systems and MS Office.

Qualifications

• Previous customer care experience in a busy environment or call handling and reception experience.
• Recent knowledge of administrative procedures.
• Experience using IT and/or appointment systems (training given).

Responsibilities

• Schedule patients for diagnostic tests across Imaging clinical areas.
• Provide reception duties for patients.
• Provide administration and clerical support for scheduling.
• Work across UHDB sites as required.

Skills

Customer care

IT systems

MS Office

Data handling

Communication

Prioritisation

Education

GCSE English

GCSE Mathematics

Job description

Pathway Support sits within the Imaging Business Unit at University Hospitals of Derby and Burton NHS Foundation Trust, supporting patient scheduling and reception for the department. The core work is booking patients for diagnostic tests across X-ray, ultrasound, CT, MRI, nuclear medicine and bone density, alongside administrative and clerical support. The unit runs from two acute hospitals and seven community sites, and the post requires working across the Trust's sites. Sponsorship may not be offered, so check visa eligibility before applying.

What the job involves

• Schedule patients for diagnostic tests across Imaging clinical areas
• Provide reception duties for patients
• Provide administration and clerical support for scheduling
• Work across UHDB sites as required

What’s required

Qualifications

• GCSE English Language at a good standard or equivalent
• GCSE Mathematics or equivalent

Experience

• Previous customer care experience in a busy environment, or call handling and reception experience
• Recent knowledge of administrative procedures
• Experience using IT and/or appointment systems (training given)

Skills & knowledge

• Confident verbal and written communication with staff and patients
• Experience working with different IT systems and managing data
• Good working knowledge of MS Office
• Experience handling data from electronic and paper sources
• Experience prioritising workload and managing multiple tasks
• Working under pressure and with minimal supervision

Nice to have

• Understanding of the 18-week RTT process
• Knowledge and experience of Imaging-based IT

What’s offered

• Professional and leadership development opportunities
• Ongoing support from recruitment through to joining and beyond
• Employee assistance programme
• Discounted gym membership
• Onsite fitness classes
• Car schemes