Pathway Support

University Hospitals of Derby and Burton NHS Foundation Trust; Burton upon Trent; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an enthusiastic, organised receptionist to support patient scheduling and reception duties within the Imaging Business Unit.

The role covers scheduling across Royal Derby Hospital, Queens Hospital Burton and 7 community sites, requires strong IT skills, excellent communication, and the ability to multi-task in a busy, patient-facing environment; training will be provided.

Qualifications

• Educated to English Language and Mathematics at GCSE level.
• Strong IT literacy and familiarity with appointment/scheduling systems.
• Excellent written and verbal communication; ability to liaise with patients and colleagues.

Responsibilities

• Provide reception duties and clerical support for patient scheduling across Imaging.
• Assist across multiple clinical areas (X-ray, Ultrasound, CT, MRI, Nuclear Medicine, Bone Density).
• Utilise IT/scheduling systems to manage appointments and patient flow.
• Work across UHDB sites with flexibility and teamwork.

Skills

IT literacy

Written & verbal communication

Interpersonal liaison

Teamwork

Education

GCSE English

GCSE Mathematics

Tools

Appointment systems

IT systems

Job description

We require an enthusiastic, organised and flexible individual to support patient scheduling and reception duties within the Imaging Business Unit at University Hospitals of Derby and Burton (UHDB) NHS Foundation Trust.

The Imaging Business Unit is a diverse and exciting department with services delivered across 2 acute hospitals at Royal Derby Hospital and Queens Hospital Burton as well as 7 community sites throughout Derbyshire and East Staffordshire.

Responsibilities of this role will include reception duties, administration and clerical support for the scheduling of patients requiring diagnostic tests across a number of different clinical areas within Imaging, e.g. X-Ray, Ultrasound, Fluoroscopy, CT Scan, MRI Scan, Nuclear Medicine and Bone Density.

There are opportunities for personal development within both admin and clerical and our clinical teams within the Imaging Department.

Applicants must be confident communicators with the ability to liaise with colleagues and patients. Essential qualities are strong organisational/time management skills with the ability to multi-task and work under pressure. Flexibility is required as the post holders will be required to work across University Hospitals of Derby and Burton (UHDB).

Applicants should have demonstrable experience of working in a busy customer-focussed or care environment or have call handling and reception experience.

Applicants must be experienced in using IT systems and/or appointment systems although training will be given.

Core skills/qualifications include: educated to English Language and Mathematics at O' level/GCSE level, IT literacy, good written and verbal communication skills, the ability to work as part of a team and individually, with minimal supervision.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

Development opportunities, both professional and leadership developmentOn-going support from recruitment to when you join our team and beyond.Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

We see on average 4810 OP appointments a day.We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.An average of 1115 patients are seen in A&E across our network every day - 3rd largest in the country.Our hospitals admit an average of 195 emergency patients daily.Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.We are one of only 7 Trusts nationally with more than 50 operating theatres.We carry out more than 140 elective procedures each working day.UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.