Pathway Support

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust invites applications for Pathway Support to assist with patient scheduling and reception duties within the Imaging Business Unit. The role supports services across Royal Derby Hospital, Queens Hospital Burton and seven community sites.

Key duties include reception and clerical support for scheduling diagnostic tests (X-ray, ultrasound, CT, MRI, Nuclear Medicine, bone density).

Qualifications

• Education to English Language and Mathematics at GCSE level.
• Experience in busy customer-facing or care environment or call handling and reception is desirable.
• Proficient in IT systems and appointment systems; training provided.

Responsibilities

• Reception duties and clerical support for scheduling patients.
• Liaise with colleagues and patients; multi-task and prioritize under pressure.
• Work flexibly across UHDB sites and teams.

Skills

Reception duties

Administrative support

IT literacy

Communication skills

Education

GCSE English & Maths

Tools

MS Office

Job description

University Hospitals of Derby and Burton NHS Foundation Trust

Pathway Support

The closing date is 25 October 2026

We require an enthusiastic, organised and flexible individual to support patient scheduling and reception duties within the Imaging Business Unit at University Hospitals of Derby and Burton (UHDB) NHS Foundation Trust.

The Imaging Business Unit is a diverse and exciting department with services delivered across 2 acute hospitals at Royal Derby Hospital and Queens Hospital Burton as well as 7 community sites throughout Derbyshire and East Staffordshire.

Responsibilities of this role will include reception duties, administration and clerical support for the scheduling of patients requiring diagnostic tests across a number of different clinical areas within Imaging, e.g. X-Ray, Ultrasound, CT Scan, MRI Scan, Nuclear Medicine, Bone Density.

There are opportunities for personal development within both admin and clerical and clinical teams within the Imaging Team.

Main duties of the job

Applicants must be confident communicators with the ability to liaise with colleagues and patients. Essential qualities are strong organisational/time management skills with the ability to multi-task and work under pressure. Flexibility is required as the post holders will be required to work across UHDB.

Applicants should have demonstrable experience of working in a busy customer-focussed or care environment or have call handling and reception experience. Applicants must be experienced in using IT systems and/or appointment systems although training will be given.

Core skills/qualifications include: educated to English Language and Mathematics at O' level/GCSE level, IT literacy, good written and verbal communication skills, the ability to work as part of a team and individually, with minimal supervision.

Closing date of applications : 25 October 2026

Interview date: 4 November 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Communication

• Demonstrates the experience and ability to communicate across different staff groups both verbally and in a written form

Experience & Knowledge

• Previous customer care experience.
• A recent knowledge and understanding of administrative procedures.

IT Literacy

• Demonstrates experience working with different IT systems and managing data
• Good working knowledge of MS Office
• Experience handling multiple data sources (across IT systems and paper based)
• Knowledge and experience of Imaging based IT

Organisational Skills

• Demonstrates experience and the ability to prioritise their own workload
• Demonstrates experience managing multiple tasks

QualificationsEducation, Training and Qualifications CPD Requirements

• Good standard of English GCSE or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.