Pathway Co-Ordinator Team Lead

Dorking Healthcare Limited; Dorking; On-site; GBP 28,000 - 45,000; Full time

Benefits offered by this job

NHS pension scheme

27 days' annual leave + bank holidays

Employee Assistance Programme

Training and career development

Some sites with free on-site parking

Staff satisfaction surveys

Job summary

Dorking Healthcare Limited is seeking a Lead Pathway Coordinator to drive a smooth patient journey from referral to discharge. Based at Dorking Hospital, you will lead a team of 10 Pathway Coordinators, oversee clinic readiness and clinical investigations, and coordinate with clinicians to ensure safe, efficient patient care.

The role requires strong leadership, excellent communication, and the ability to manage competing priorities in a fast-paced outpatient environment.

Qualifications

• Strong leadership and decision-making abilities.
• Excellent organisational and communication skills.
• Experience in fast-paced clinical administration.

Responsibilities

• Lead the Pathway Coordinator team day-to-day, allocating workload and supporting complex cases.
• Oversee the full administrative flow of patient care, ensuring clinic preparation and timely results.
• Collaborate with clinicians and service management to resolve issues and maintain safe, efficient clinics.
• Contribute to service improvements, process development and staff training.

Skills

Team leadership

Communication

Organisational skills

Problem solving

Decision making

Clinical administration

Stakeholder management

Tools

Patient record system

EHR software

Job description

The Lead Pathway Coordinator plays a vital role at DHC Outpatients in ensuring patients receive a smooth, well managed journey from referral to discharge. As both a skilled pathway coordinator and an inspiring team leader, this person champions high quality administration, supports staff, and keeps clinics running safely and efficiently. This role is ideal for someone who thrives in a fast-paced clinical environment, enjoys problem-solving, and values making a meaningful difference to patient care. Working with DHC means joining a supportive, forward-thinking organisation where your leadership, ideas, and dedication directly shape service quality and patient experience. The team includes 10 Pathway Coordinators based out of Dorking Hospital.

• Please note that this role is not eligible for visa sponsorship. Applicants must have the appropriate right to work in the UK for the duration of the employment.
• Shortlisted candidates will be expected to attend an in-person interview at Dorking Hospital. If you require a reasonable adjustment under the Equality Act to participate in the interview process, please let us know when invited so that we can discuss your requirements.
• This role will be based at Dorking Hospital site and will require travel to other DHC locations where necessary. Candidates should consider how they will travel reliably between sites during the working day, including whether they will need access to a car or other suitable transport., In this role, the Lead Pathway Coordinator will oversee the full administrative flow of patient care, ensuring clinic preparation is completed accurately and on time, and results and investigations are acted upon promptly for clinical decisions to be made and patient care progressed.

They will lead the Pathway Coordinator team day-to-day, providing guidance, allocating workload, and supporting complex cases. The post holder will work closely with clinicians, other outpatient departments and service management to resolve issues quickly and maintain safe, efficient clinics. They will also contribute to service improvements, process development, and team training. We are looking for someone highly organised, confident in decision making and able to manage competing priorities in a fast paced environment. Strong communication skills, attention to detail, and the ability to support and motivate others are essential. The ideal candidate will be proactive, calm under pressure, and comfortable navigating clinical information and administrative systems. A positive attitude, problem solving mindset, and commitment to excellent patient care are key to success in this role. Full training will be given on the patient record system and how to complete the role. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

A can-do attitude is a vital asset at DHC, and we are looking for like-minded individuals to work with us who share the same approach and work ethic.

This is an excellent opportunity to be a part of our organisation as we are going through a period of growth and looking to recruit a new Lead Pathways Coordinator. You will be managing a highly capable and well-respected team of 10 and will be based at Dorking Hospital. Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.

• Competitive salaries
• Membership of the NHS pension scheme
• 27 days' annual leave plus bank holidays, increasing with length of service
• Access to an Employee Assistance Programme
• Opportunities for training, development and career progression
• Some of our sites have free on-site parking (subject to availability)
• We aim to be an employer of choice and conduct annual staff satisfaction surveys

DHC actively encourage and promotes diversity, ensures all voices are heard and included and is committed to equal opportunities for all.