Outpatients Service Manager

Dorking Healthcare Limited; Dorking; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

NHS Pension Scheme

27 days annual leave + bank holidays

Employee Assistance Programme

Training and career progression

Service development and transformation

Free onsite parking

Job summary

Dorking Healthcare Limited is seeking an experienced Outpatients Service Manager to lead a large, diverse portfolio of NHS outpatient services across multiple sites in Surrey. You will oversee around 90 staff and over 150 subcontracted clinicians, delivering safe, efficient and patient-centred care.

This is a visible leadership role balancing operational delivery, service development, workforce planning, quality governance and transformation.

Qualifications

• Experience leading healthcare services in a complex NHS or similar setting.
• Proven ability to drive service improvements and meet performance targets.
• Strong communication with clinicians, commissioners and partner organisations.

Responsibilities

• Oversee day-to-day delivery of NHS outpatient services across multiple sites.
• Lead workforce planning and development for ~90 staff and 150+ clinicians.
• Drive service development, new clinics and pathway improvements.
• Ensure services meet contractual, quality and governance standards.

Skills

Strategic leadership

Operational management

Data analysis

Stakeholder engagement

Communication

Team leadership

Job description

Dorking Healthcare delivers a wide range of NHS outpatient services across Surrey, providing care closer to home for thousands of patients each year. As Outpatients Service Manager, you will lead a large and diverse service, with responsibility for around 90 staff and more than 150 subcontracted clinicians working across multiple specialties and locations. This is a varied leadership role combining operational management, service development, workforce leadership, quality and governance, performance management and transformation. You will oversee day-to-day service delivery while also leading new service mobilisations, pathway improvements and strategic projects that enhance patient care and access. We are looking for an experienced, motivated and visible leader who can build strong relationships, analyse data to make informed decisions, manage competing priorities and inspire teams to deliver excellent patient care. You will be comfortable working with clinicians, commissioners, GP practices and system partners, translating ideas into practical solutions and delivering measurable improvements. In return, you will have the opportunity to make a real difference within an ambitious, innovative and patient-focused organisation. Dorking Healthcare has a strong track record of developing services that bring care closer to home, and we value people who are collaborative, curious, supportive and committed to continuous improvement., As Outpatients Service Manager, you will lead the day-to-day delivery, performance and development of a diverse portfolio of NHS outpatient services across multiple specialties and locations. You will provide leadership to a large multidisciplinary workforce, ensuring services are safe, effective, financially sustainable and focused on delivering an excellent patient experience. You will oversee operational performance, workforce planning, quality and governance, patient pathways and service improvement initiatives. The role also includes leading service developments, mobilising new services and clinics, working with clinicians and system partners, and using data and insight to support evidence-based decision-making. You'll be expected to identify opportunities for improvement, manage risk, resolve complex operational challenges and ensure services consistently meet contractual and quality standards.
We are seeking an experienced operational leader with a track record of managing healthcare services and delivering results in a complex environment. You will be a confident communicator who can build strong relationships with clinicians, staff, commissioners and partner organisations., We value individuals who take ownership, seek solutions and are motivated by making a positive difference for patients and colleagues. A positive, "can-do" attitude, strong teamwork and a commitment to continuous improvement are at the heart of how we work.
Dorking Healthcare (DHC) is a CQC-rated Good healthcare provider delivering a wide range of NHS services across Surrey and Sussex. We are passionate about improving access to care, reducing waiting times and providing excellent patient experiences. Our outpatient services continue to grow and evolve, creating opportunities for innovation, service improvement and professional development. As an agile organisation, we can make decisions quickly, embrace new ideas and give our teams the opportunity to make a real difference. You will be joining a friendly and collaborative management team that works closely together to support each other, solve problems and continually improve the services we provide.

• Competitive salary
• Membership of the NHS Pension Scheme
• 27 days annual leave plus bank holidays, increasing with length of service
• Access to an Employee Assistance Programme
• Ongoing training, development and career progression opportunities
• Opportunities to lead and contribute to service development and transformation projects
• Free onsite parking at some locations (subject to availability)