PCN Governance and Compliance Officer

Dorking Healthcare Ltd.; Merstham; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

NHS pension

27 days annual leave

Employee Assistance Programme

Training and progression

On-site parking

Job summary

Dorking Healthcare is seeking a PCN Governance & Compliance Officer to join the DHC Federation GP Practices and PCNs. You will support high governance standards, advise on CQC inspections, and help implement robust governance across the federation.

You will produce policies and SOPs, help maintain GDPR compliance, and work across sites including Holmhurst Medical Centre, Redhill, traveling between locations as required. A DBS check will be completed and the role is based on-site with travel.

Qualifications

• Knowledge of governance in a healthcare setting.
• Experience in managing governance documentation and compliance processes.
• Understanding of GDPR and data protection requirements.

Responsibilities

• Support governance and compliance across DHC Federation GP Practices and PCNs.
• Develop and maintain policies, SOPs and documentation for governance.
• Review and monitor compliance, GDPR and DSP toolkit returns.
• Support delivery and implementation of clinical governance software.
• Assist with investigations, incidents, and complaints handling.

Skills

Governance

Compliance

CQC inspections

Policy development

Stakeholder management

Education

Degree level or equivalent

Tools

Microsoft Office

Co-pilot

Job description

If you have an interest in supporting with provision of highquality healthcare, experience in governance and compliance, and would enjoybeing part of a lively and dynamic organisation, this could be the role foryou.

ThePCN Governance & Compliance Officer will join a dynamic and well established team atDHC to work collaboratively with all the DHC Federation GP Practices and PCNs.They will support them in achieving high standards of governance and complianceand will provide support and advice on CQC inspections.

They will help define current governanceprocesses within DHC and be an integral part of both the PCN team and the widergovernance team, contributing to the function and progress of both teams.

Please note that we are unable to offervisasponsorship. Applicants must have the appropriate right to work in the UK for the duration of theemployment.

Shortlisted candidates will be expected to attend an in-person interview at Holmhurst Medical Centre, Redhill. If you require a reasonable adjustment under the Equality Act, please let us know when invited.

Appointment to this role is subject to a satisfactory Standard DBScheck. Any information disclosed will be considered fairly and only whererelevant to the requirements of the role.

We screen and shortlist suitable candidates as applications arereceived. We reserve the right to close this vacancy early and withoutnotice if we fill the position; we encourage early applications to avoiddisappointment.

Main duties of the job

Support and adviceto our practices and to DHC, on governance and compliance, and supporting withCQC preparation.

Production ofpolicies, SOPs and other documentation around governance

Review ofcompliance in our practices and in DHC

Supporting withdelivery, implementation and maintenance of clinical governance software formaximally efficient working

Supportwith investigations, complaints handling, DSP toolkit returns, and ensuringGDPR requirements are met.

This role will be basedat Holmhurst Medical Centre, Redhill and will require travel to other DHC locations. Candidatesshould consider how they will travel reliably between sites during the workingday, including whether they will need access to a car or other suitabletransport.

Appointment to this role is subject to a satisfactory Standard DBScheck. Any information disclosed will be considered fairly and only whererelevant to the requirements of the role.

About us

Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.

A can-do attitude is a vital asset at DHC, and we are looking for like-minded individuals to work with us who share the same approach and work ethic.

The benefits we offer include:

• Membership of the NHS pension scheme
• 27 days' annual leave plus bank holidays, increasing with length of service
• Access to an Employee Assistance Programme
• Opportunities for training, development and career progression
• Some of our sites have free on-site parking (subject to availability)
• We aim to be an employer of choice and conduct annual staff satisfaction surveys

In a recent staff survey, 95% of staff said they feel enthusiastic about their job at DHC and 94% ranked care of patients as the organisation's top priority, compared with 79% nationally.

DHC actively encourage and promotes diversity, ensures all voices are heard and included and is committed to equal opportunities for all.

Job responsibilities

The PCN Governance& Compliance Officer will work with all the DHC Federation GP Practices andPCNs to support them in achieving the highest standards of governance andcompliance.

The post holder will deliver aneffective service supporting Practice Managers, DHC Managers and associatedclinicians to implement, maintain, evidence, and advise on systems for goodgovernance across the Federation.

The post holder will help definecurrent governance processes, facilitate discussions and advise colleagues asto how best practice might be adopted, document those processes as they areagreed and see through to delivery to ensure the practices offer the highest qualitycare to our patients.

The post holder will also be anintegral part of the wider DHC governance team and will work with them toensure that PCN governance dovetails with wider organisational governance. Thegovernance team has recently appointed a governance officer whose remit ismodernisation of organisational governance processes, and the post holder willwork closely with that person to progress this for PCN governance.

The approach will be to work collaboratively withPractices to strengthen governance arrangements, share good practice andidentify opportunities to maximise efficiency through working at scale. Whereappropriate, common approaches, policies, procedures, and standard operatingprocedures will be developed collectively, while allowing for necessary localvariation and Practice autonomy.

Shared resources will be made readily accessible toPractices, supporting consistent implementation and reducing duplication ofeffort. Where DHC has direct responsibility or accountability, appropriateassurance arrangements will be maintained to ensure required standards andcompliance obligations are met.

DUTIES AND RESPONSIBILITIES

Workwith the DHC practice managers to support them in achieving high standards of governance and readiness for CQCinspections.

Identify required policies, documentation andrecord keeping.

Produce common policies and documentation forpractices to adopt if they wish.

Support with best practice in record keeping foreach practice.

Support awareness of changes within practices,including specific training as required.

Reviewcompliance processes in the practices including Health & Safety, fire,mandatory training, prescription control measures, emergency drugs management,risk management, PAT testing, and infection prevention (including cleaningschedules and legionella testing). Advising and helping implement changes asrequired.

Support with delivery, implementation, andmaintenance of clinical governance software to ensure there is maximum gain,working closely with specialist staff.

Support investigations into incidents, and ensurecomplaints are tracked and responded to in a timely fashion and compliments arerecorded and communicated.

Help with completing the annual DSP toolkitreturns for practices. Ensure GDPR requirements are met.

Working with the Data Protection Officer, ensureappropriate data sharing agreements, DPIAs and privacy notices are in place andkept up to date.

Ensure practices are aware of the status ofemployees completing mandatory eLearning and related training to ensureorganisation is compliant with governing body requirements.

Help ensure practices capture information andassociated compliance paperwork from existing and new clinicians.

Work with clinicians to ensure a robustprogramme of continuous clinical and non-clinical audit improvement isdelivered.

Ensure CQC registration is up to date andcomprehensive, regularly reviewing and auditing performance against CQCstandards to ensure practices are ready for CQC inspections.

Liaise between the PCNs and the wider governanceteam, advising on where governance requirements may differ for PCNs and whereDHC-delivered services do need to comply.

Support DHC with SARs which are submitted, inline with our policies.

Undertake other duties as required, which arecommensurate with the nature of the post.

WORK SETTING AND REVIEW

Workto objectives as set by the Head of PCNs, DHC Governance and Compliance Managerand Director responsible.

Be able to work with a high degree of autonomyand be willing to attend sites across the Federation geography (East Surrey).

Work with a continuous improvement mind set.

Attend the DHC head office huddles and ensureregular and close contact with both the DHC governance team and the PCN team.

INDIVIDUAL RESPONSIBILITIES

To manage own workload efficiently andeffectively, daily. Always maintain confidentiality. Make decisions pertainingto the smooth and efficient running of practices and DHC acting independentlybut where necessary referring problems to management of the practices or DHC orthe appropriate external agency via the quickest route possible.

Adhere to DHC policies and procedures and relevantlegislation including the requirements of any professional bodies andattend mandatory training as identified by the DHC.

Participate in reflection, self-evaluation andcontinuous professional development including performance review.

Contribute to ongoing projects as required.

This job description represents an outline of theresponsibilities of the post and is not intended to be an exhaustive listof duties or tasks. It will change and develop in line with organisationalneeds and may be amended following agreement with the post-holder.

Always maintainconfidentiality around patients, clients, staff, and DHC business.

Person Specification

Qualifications

• Educated to degree level or equivalent

Experience

• Knowledge of governance in a healthcare setting, acquired through experience or training.
• Evidence of continuing professional development.
• Understanding of the background to and aims of current healthcare policy.
• Understanding of the background to and aims of current healthcare policy.

Skills

• Working knowledge of the Microsoft Office Suite, including use of Co-pilot.
• Presentation skills with ability to demonstrate and represent service to CQC.
• Ability to prioritise own work effectively.

Attributes

• Ability to provide and receive complex and sensitive information, negotiate with stakeholders on difficult issues to produce solutions.
• Ability to analyse complex facts and situations and develop a range of options.
• Ability to think in different contexts. Demonstrable capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly.
• Ability to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables, working to tight timescales.
• Experience of identifying and interpreting national policy. Experience of researching best practice interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation).
• Ability and willingness to travel across sites throughout the geography of the Federation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Part-time,Flexible working,Home or remote working