Pathology Reception & Admin Specialist

UHCW NHS Trust; Coventry; On-site; GBP 21,000 - 27,000; Part time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Telephonist / Admin Officer to join the Pathology Reception Team. The role supports administration across pathology disciplines, handling calls quickly, registering visitors, and maintaining departmental systems.

The post is a 12-month fixed-term contract at 30 hours per week, Tuesday to Friday. It requires strong customer service, accuracy, and adherence to confidentiality and safety policies.

Qualifications

• Familiar with automated telephone systems in a clinical setting.
• Able to support administration across pathology disciplines.
• Maintain confidentiality and comply with Health & Safety policies.

Responsibilities

• Operate automated telephone service for Pathology network.
• Transfer calls to relevant departments accurately.
• Manage diaries for Pathology Seminar Room and Quiet Working Space.
• Assist with Admin Manager and Senior Personal Assistant tasks.
• Process and input Home Visit requests onto SwiftQueue.

Skills

Telephone systems

Administrative support

Diary management

Customer service

Data privacy

Education

GCSE or equivalent in English & Maths

Tools

ULTRA

EPR (read only)

SwiftQueue

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Telephonist / Admin Officer to join the Pathology Reception Team. The role supports administration across pathology disciplines, handling calls quickly, registering visitors, and maintaining departmental systems.

The post is a 12-month fixed-term contract at 30 hours per week, Tuesday to Friday. It requires strong customer service, accuracy, and adherence to confidentiality and safety policies.