Telephonist / Admin Officer

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; On-site; GBP 14,000 - 17,000; Part time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Telephonist / Admin Officer to join the Pathology Reception Team in Coventry. The role is a 12-month fixed-term contract for 30 hours per week, Tuesday to Friday, focusing on delivering a customer-focused service and managing the automated telephone system.

The post requires strong communication skills, experience in a clerical environment, and familiarity with NHS systems.

Qualifications

• GCSE Numeracy and Literacy qualifications or equivalent.

Responsibilities

• Operate and maintain the automated telephone service for the Pathology Department at UHCW.
• Transfer calls to relevant Departments and individuals with knowledge of locations.
• Meet and greet visitors and ensure entry/exit registration and safety compliance.

Skills

Verbal & written comms

MS Office

NHS systems

Education

GCSE Numeracy & Literacy

Tools

Outlook

Microsoft Teams

Word

Excel

PowerPoint

Job description

University Hospitals Coventry and Warwickshire NHS Trust

Telephonist / Admin Officer

The closing date is 15 Tachwedd 2026

Coventry & Warwickshire Pathology Services (CWPS) is one of the largest, and long-established networked pathology service providers in the UK and employs over 600 staff. Formed in 2008, CWPS is a managed network of laboratories hosted by University Hospitals Coventry & Warwickshire NHS Trust (UHCW), providing services to South Warwickshire NHS Foundation Trust (Warwick) and George Eliot Hospital Trust (Nuneaton), as well as UHCW and the surrounding Primary Care providers. The Network offers an excellent opportunity to those seeking lead a modern, innovative, high-profile organisation with the prospect for great career development and future opportunities.

The postholder is an integral part of a strong, supportive Pathology Reception Team, providing daily and ongoing administration for all pathology disciplines and service users. You will be required to deliver a customer focused service and ensure that callers are processed quickly and accurately.

This position is a 12-month Fixed Term Contract at 30 hours per week, Tuesday - Friday.

Please note this vacancy is not eligible for sponsorship.

Main duties of the job

To operate and maintain the automated telephone service for the Coventry and Warwickshire Pathology service: University Hospitals Coventry and Warwickshire; George Eliot Hospital NHS Trust and South Warwickshire Hospitals NHS Trust.

To deliver a customer focused service and ensure that callers are processed quickly and accurately. To assist with the Senior Personal Assistant and Admin Manager with administration tasks.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• To be fully familiar with the automated telephone system for the Pathology Department at UHCW (Blood Sciences, Infectious Diseases, & Cellular Pathology)
• To be involved in all relevant aspects for upgrading the automated system, so that it can be widened to the whole Network as deemed necessary.
• To work with the Pathology Senior Personal Assistant and Admin Manager at UHCW, Laboratory Group Manager and Health & Safety Manager, in monitoring all issues relating to accessibility of Pathology staff by outside users, to ensure that the most customer efficient service is developed.
• To transfer calls to all relevant Departments and individuals, having a sound knowledge of the whereabouts of listed individuals
• To manage and maintain diaries for the Pathology Seminar Room and Quiet Working Space.
• To be trained in all relevant aspects of ULTRA. To be responsible for providing Microbiology results to service users upon request and track appropriately on the Pathology Management System.
• To be familiar with the Trusts Electronic Patient Record system (EPR) read only function.
• To meet and greet visitors, ensuring that they are registered on entry and exit from the Pathology Department in accordance with the local Health and Safety Policy.
• To take and relay direct, and telephone messages for all staff in the Department.
• To provide appropriate receipt of department orders and office stationary.
• To undertake risk assessment for the reception area, with particular relation to patient confidentiality.
• To process and maintain claim forms for temporary and locum staff.
• To undertake personnel filing on behalf of the department.
• To process and input Home Visit requests onto SwiftQueue for Phlebotomy

For further details please see the attached job description.

Person Specification

Qualifications

• oGCSE Numeracy and Literacy qualifications or equivalent.

Experience

• oExperience of working in a Telephonist/Clerical environment oExperience of working in a busy service environment oExperience of a customer service role oExperience of or the ability to file accurately
• oNHS or Public Sector Experience

Knowledge

• oBasic understanding of work procedures oWorking knowledge of Microsoft packages - Outlook, Microsoft Teams, Word, Excel and oPowerPoint
• oKnowledge of NHS systems

Skills

• oGoodverbalandwritten communication skills oAbility to work co-operatively in a team
• oAbility to track information

Commitment to Trust Values and Behaviours

• o Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only o Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospital Coventry & Warwickshire

University Hospital Coventry & Warwickshire