Welcoming Pathology Front Desk Specialist

St George's University Hospitals; Tooting; On-site; GBP 18,000 - 24,000; Full time

Job summary

St George's University Hospitals seeks a friendly receptionist to join the SWL Pathology team at NHS facilities serving South West London. You will be the first point of contact for visitors and callers, helping ensure a welcoming, efficient service.

Your duties include greeting and directing visitors, answering calls, handling messages, and supporting colleagues with documentation and records. You will contribute to maintaining smooth pathology operations and quality controls across the

Qualifications

• Experience in front desk/reception in a healthcare setting preferred.
• Excellent communication and customer service skills when dealing with visitors and callers.

Responsibilities

• Greet and direct visitors, ensuring a welcoming first point of contact.
• Answer telephone enquiries and take messages for delivery to the correct person.
• Assist patients and the public to access services and information.
• Deal with internal and external enquiries and provide results where appropriate.
• Maintain records of results issued by telephone or email.
• Prepare and type letters, reports and other documents.
• Maintain quality control systems within the office.
• Photocopy and send emails as required.

Skills

Reception duties

Job description

St George's University Hospitals seeks a friendly receptionist to join the SWL Pathology team at NHS facilities serving South West London. You will be the first point of contact for visitors and callers, helping ensure a welcoming, efficient service.

Your duties include greeting and directing visitors, answering calls, handling messages, and supporting colleagues with documentation and records. You will contribute to maintaining smooth pathology operations and quality controls across the