Pastoral Services Administrator

Join Thomas Deacon Education Trust; Marholm; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Professional development

Networks for collaboration

Career progression

Supportive induction programme

Staff wellbeing

Job summary

Queen Katharine Academy is seeking a calm, organised pastoral administrator to support students and staff. You will manage attendance and behaviour records, respond empathetically to enquiries and coordinate meetings.

The role requires discretion with sensitive information, strong communication, and the ability to work both independently and as part of the pastoral team. Previous school system experience (MyConcern/BROMCOM) is advantageous.

Qualifications

• Highly organised and detail-focused.
• Confident in handling sensitive information with discretion.
• Clear communicator, able to work independently and in a team.

Responsibilities

• Be the first point of contact for parents, carers and staff, handling enquiries with empathy and professionalism.
• Take ownership of attendance and behaviour records with accuracy and timely actions.
• Coordinate meetings, prepare key documentation and support the wider pastoral team.
• Ensure tasks are completed to the highest standard and meet deadlines.

Job description

At the heart of our pastoral team, you will be the calm, organised presence that keeps vital systems running smoothly and ensures every student is supported. As the first point of contact for parents, carers and staff, you will handle enquiries with empathy, professionalism and respect, building trust in every interaction. You will take ownership of attendance and behaviour records, ensuring information is accurate, up to date and acted upon, while supporting timely interventions that make a real difference to students' lives. Alongside this, you will coordinate meetings, prepare key documentation and support the wider pastoral team to meet important deadlines and processes.

To succeed, you will be highly organised, detail-focused and confident in managing sensitive information with discretion. You will be a clear communicator, comfortable working both independently and collaboratively, with the ambition and responsibility to ensure every task is completed to the highest standard. Experience in a school or similar setting, particularly using systems such as MyConcern or BROMCOM, will support your success in this rewarding, student-centred role.

You will be part of a values-driven Academy where respect, ambition and responsibility are lived and breathed. We are proud of our supportive culture, where staff are valued, developed and trusted to make a difference. Working with us means being part of a team that genuinely cares about each other, about our students and about achieving the very best outcomes together.

Hours: 37 hours per week, 39 weeks (term time plus 1 week) Working Pattern: 8am - 4pm Mon to Thurs, 8am - 3.30pm on Fridays Salary: Pathway 3, £23,339 - £24,889 per year (FTE £27,254 - £29,064) Site: Queen Katharine Academy Closing date: 9am on Friday 18th Sept Start date: Asap Please note the trust may decide to withdraw the advert before the closing date or interview suitable candidates prior to the advert closing.Are you driven by a sense of responsibility to create a safe, supportive and well-organised pastoral environment where students can thrive?Do you have the ambition to keep systems, processes and records running seamlessly?Do you communicate with professionalism and respect, even when handling sensitive enquiries?If so, Queen Katharine Academy would love to hear from you!, Join Thomas Deacon Education Trust and be part of a team committed to "working together to transform lives through education."

• High-quality, ongoing professional development at every stage of your career
• Trust-wide networks for collaboration, coaching, and subject development
• Clear pathways for career progression and leadership
• A supportive induction programme, rated highly by 95% of new employees
• A culture that prioritises staff wellbeing and professional growth

This role offers the chance to grow, lead, and excel within a school that is moving confidently forward. To learn more about the benefits we have on offer, check out our video here: Employee Benefits