Passive Fire Operative

Sanctuary; Greater London; On-site; GBP 43,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer contrib

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support

Staff Networks for inclusion

Job summary

Sanctuary is seeking a Passive Fire Operative to join our London-based team, covering London and the surrounding region. You will be part of a dedicated Fire Operatives group alongside a Supervisor, carrying out fire passive works including doors and fire stopping to ensure our properties remain compliant and safe.

The role requires NVQ 2+ in Joinery or Passive Fire Works, knowledge of British Standards, and strong customer service and IT capabilities.

Qualifications

• Must have NVQ 2 or above in Joinery and/or Passive Fire Works, with original certificates.
• Experience in fire and security environment and knowledge of British Standards.
• Experience in passive fire works and building safety compliance.
• Good customer service and communication skills.

Responsibilities

• Provide accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records are completed
• Carry out maintenance of systems including fire doors and fire stopping systems to ensure safe and compliant properties
• Resolve problems or set into motion the means of resolution, ensuring customers are kept informed in line with agreed processes and within contract and service specifications, escalating issues as necessary
• Ensure tools and equipment are maintained in good condition and stocks are replenished as needed, in accordance with the agreed requisition procedures and budgets
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations, in accordance with contract and service specifications

Skills

Customer service

Communication skills

IT systems familiarity

UK driving licence

Education

NVQ 2 in Joinery or Passive Fire Works

Job description

We are looking for a Passive Fire Operative to join our team based in London covering London and the surrounding region. You will form part of a dedicated team of Fire Operatives and a Supervisor, responsible for carrying out fire passive works i.e. fire doors and fire stopping, repair and installation works in compliance with relevant regulations to ensure the Group's properties are compliant and safe.

The role of Passive Fire Operative will include:

• Provide accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records are completed
• Carry out maintenance of systems including fire doors and fire stopping systems to ensure safe and compliant properties
• Resolve problems or set into motion the means of resolution, ensuring customers are kept informed in line with agreed processes and within contract and service specifications, escalating issues as necessary
• Ensure tools and equipment are maintained in good condition and stocks are replenished as needed, in accordance with the agreed requisition procedures and budgets
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations, in accordance with contract and service specifications

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to NVQ 2 or above in Joinery and/or Passive Fire Works. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Experience of working in a fire and security environment, understanding the British Standards and legislation
• Previous experience working on passive fire works
• Knowledge of analysing passive fire works and implementing effective solutions
• Excellent customer service and communication skills
• Ability to use IT systems, including a smart phone would be advantageous
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK manual driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £42,987 per annum (rising to £45,249 per annum after 12 months, subject to satisfactory performance)