Passive Fire Technician – Doors & Fire Stopping (London)

Sanctuary; Greater London; On-site; GBP 43,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer contrib

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support

Staff Networks for inclusion

Job summary

Sanctuary is seeking a Passive Fire Operative to join our London-based team, covering London and the surrounding region. You will be part of a dedicated Fire Operatives group alongside a Supervisor, carrying out fire passive works including doors and fire stopping to ensure our properties remain compliant and safe.

The role requires NVQ 2+ in Joinery or Passive Fire Works, knowledge of British Standards, and strong customer service and IT capabilities.

Qualifications

• Must have NVQ 2 or above in Joinery and/or Passive Fire Works, with original certificates.
• Experience in fire and security environment and knowledge of British Standards.
• Experience in passive fire works and building safety compliance.
• Good customer service and communication skills.

Responsibilities

• Provide accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records are completed
• Carry out maintenance of systems including fire doors and fire stopping systems to ensure safe and compliant properties
• Resolve problems or set into motion the means of resolution, ensuring customers are kept informed in line with agreed processes and within contract and service specifications, escalating issues as necessary
• Ensure tools and equipment are maintained in good condition and stocks are replenished as needed, in accordance with the agreed requisition procedures and budgets
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations, in accordance with contract and service specifications

Skills

Customer service

Communication skills

IT systems familiarity

UK driving licence

Education

NVQ 2 in Joinery or Passive Fire Works

Job description

Sanctuary is seeking a Passive Fire Operative to join our London-based team, covering London and the surrounding region. You will be part of a dedicated Fire Operatives group alongside a Supervisor, carrying out fire passive works including doors and fire stopping to ensure our properties remain compliant and safe.

The role requires NVQ 2+ in Joinery or Passive Fire Works, knowledge of British Standards, and strong customer service and IT capabilities.