Passenger Host: Customer Service & Safety Champion

Govia Thameslink Railway Ltd.; Cambridge; Remote; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free travel

Oyster card privileges

Travel discounts

Final pension

Training & progression

Job summary

Govia Thameslink Railway Ltd. is seeking a Passenger Host to deliver outstanding customer service, information and assistance across our stations and trains. You’ll contribute to safety, security and revenue protection while helping customers with journey queries and ticket checks.

The role requires a proactive, calm approach, strong numeracy and excellent communication. It includes unsocial shifts, weekend work and extensive training with clear pathways for progression within the company.

Qualifications

• Proven ability to deliver outstanding customer service in busy environments.
• Able to manage customers effectively, even when under pressure.
• Demonstrates strong numerical ability for fare checks and revenue protection.
• Strong communication and clear instructions under assessment.
• Confident in making customer-focused decisions promptly.
• Willing to work unsocial hours including weekends.

Responsibilities

• Check tickets on stations and trains to ensure valid fares.
• Protect revenue and support security alongside officers.
• Deliver information and assist customers with high service standards.
• Work across shifts, fitting around operational hours.

Skills

Customer service

Communication skills

Numerical ability

Decision making

Team support

Problem solving

Job description

Govia Thameslink Railway Ltd. is seeking a Passenger Host to deliver outstanding customer service, information and assistance across our stations and trains. You’ll contribute to safety, security and revenue protection while helping customers with journey queries and ticket checks.

The role requires a proactive, calm approach, strong numeracy and excellent communication. It includes unsocial shifts, weekend work and extensive training with clear pathways for progression within the company.