Train Station Customer Service Host – Free Travel

WM Trains Limited; Bletchley; Presencial; GBP 27.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Defined benefit pension

Free travel on rail services for you,

Rail discounts for family

Friends and Family passes

Employee assistance programme

Cycle to work scheme

Retail discounts portal

Descripción de la vacante

WM Trains Limited is recruiting a Customer Service Host at Bletchley Train Station. This role supports customers along their journey, ensuring a safe and efficient station operation and delivering excellent care at all times.

The position is permanent, full-time with a 35-hour week, on a shift-based rota from 06:00 to 00:45 including weekends and bank holidays. Competitive benefits accompany the role.

Formación

• Passion for delivering excellent customer service.
• Confident in communicating with a wide range of people.
• Capable of staying calm and professional in challenging situations.
• Take initiative and work independently when required.
• Strong commitment to safety and customer care.
• Reliable, flexible and able to work shifts, weekends and bank holidays.

Responsabilidades

• Provide high standard of customer service on station platforms and within the station.
• Support passengers needing assistance, including deploying boarding ramps.
• Maintain passenger safety, manage overcrowding and assist train departures.
• Make announcements regarding train arrivals, departures and service updates.
• Respond confidently during service disruption, giving information and guidance.
• Ensure the station remains safe, secure and customer-focused at all times.

Conocimientos

Customer service

Communication

Safety awareness

Shift work

Calm under pressure

Initiative

Descripción del empleo

WM Trains Limited is recruiting a Customer Service Host at Bletchley Train Station. This role supports customers along their journey, ensuring a safe and efficient station operation and delivering excellent care at all times.

The position is permanent, full-time with a 35-hour week, on a shift-based rota from 06:00 to 00:45 including weekends and bank holidays. Competitive benefits accompany the role.