Gateline Assistant: Frontline Customer Experience

FirstGroup; City of Westminster; In loco; GBP 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Progression opportunities

Pension scheme

Free rail travel

Health care plan

Discounts & Gym

Employee assistance programme

Descrizione del lavoro

Great Western Railway (GWR) is seeking a customer service focused team member to be the face of the company at Paddington. You will assist in the operation of the ticket barriers, answer questions and provide information to customers to ensure a smooth journey.

The role demands excellent communication, reliability and the ability to work under pressure while following strict procedures. Weekend and bank holiday shifts are included.

Competenze

• The ability to work as part of a team or independently.
• Evidence of numerical ability.
• Strong verbal and written communication skills.
• Experience of working in an environment where safety is paramount.

Mansioni

• Delivering a high level of service to customers
• Assisting in the day to day operation of the automatic ticket barriers
• Ensuring customer security and responding to customer enquiries
• Inspecting and issuing tickets
• Addressing customer needs in times of service disruption
• Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed.

Conoscenze

Customer service

Self-starter

Decision making

Calm under pressure

Procedures

IT skills

Numeracy & literacy

Descrizione del lavoro

Great Western Railway (GWR) is seeking a customer service focused team member to be the face of the company at Paddington. You will assist in the operation of the ticket barriers, answer questions and provide information to customers to ensure a smooth journey.

The role demands excellent communication, reliability and the ability to work under pressure while following strict procedures. Weekend and bank holiday shifts are included.