Gateline Assistant — Create Smooth Journeys at the Station

South Western News UK; Sheet; In loco; GBP 12.000 - 15.000; Part-time

Vantaggi offerti da questo lavoro

Free travel for employees

Free travel for family

Discount on other operators

Training and development

Pension scheme

Descrizione del lavoro

South Western Railway is seeking a Gateline Assistant to join the station team and deliver a safe, welcoming experience for every customer. You will oversee the ticket gates, help travellers with tickets and information, and support smooth journeys across busy periods.

The role focuses on customer service at the gates, maintaining safety, and guiding customers when disruptions occur. Training is provided and shift work is required.

Competenze

• Visa applicants must have 6 months remaining at the time of appointment.

Mansioni

• Be the first port of call for information or help with tickets and ensure customers have what they need to travel confidently by train.
• Ensure safe operation of ticket gates and manage crowd flow through the gates during busy times.
• Assist during disruption by directing customers and keeping them safe and informed.

Conoscenze

Organised

Proactive

Task prioritisation

Communication

People skills

Resilience under pressure

Descrizione del lavoro

South Western Railway is seeking a Gateline Assistant to join the station team and deliver a safe, welcoming experience for every customer. You will oversee the ticket gates, help travellers with tickets and information, and support smooth journeys across busy periods.

The role focuses on customer service at the gates, maintaining safety, and guiding customers when disruptions occur. Training is provided and shift work is required.