Passenger assistant NBG936

WMJobs; Worcester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

LGPS Pension

Learning & Development

Job summary

Worcestershire County Council invites applications for a ChS Passenger Assistant at Warndon Depot, Worcester. You will join the TSU Operations team and help transport passengers to schools and day centres, demonstrating kindness, reliability and strong communication.

The role requires assisting passengers on and off vehicles, sometimes with a lift, and supporting passengers with varying care needs. A DBS check is required, and the post offers a local government pension and development

Qualifications

• Ability to communicate clearly with passengers and colleagues.
• Willingness to work as part of a team and follow directions.
• Ability to undertake moderate physical activity and assist passengers as needed.

Responsibilities

• Transport passengers to schools and day centres as part of a team.
• Assist with moving passengers and help them on and off the vehicle using step or lift.
• Ensure passenger comfort and safety, respecting individual care needs.
• Travel on a vehicle on split shifts (morning and afternoon) to destinations.
• DBS disclosure check required before appointment.

Skills

Communication skills

People skills

Team player

Job description

Job Title: ChS Passenger Assistant NBG936

Reference: NBG936

Salary: £15,986 per annum

Hours: 28.5 Hours per Week

Location: Warndon Depot (Worcester) (to Rigby Hall School)

Team: TSU Operations

Contract: Permanent

Role Description:

Approachable, friendly, and always there with a smile? Can you see yourself transporting children and adults to our schools and day centres?

We are looking to appoint enthusiastic and flexible individuals who are calm under pressure with good communication and people skills concerning our passengers.

You will work as part of a team with the Driver and assist with moving passengers.

You will need to be a team player working closely with our passengers, some of whom have an enhanced care requirement, ensuring their comfort and safety.

A key task in these roles is to physically assist passengers as necessary to and from the vehicle and help them on and off the vehicle by means of step or the vehicle lift according to their level of need.

Candidates require the ability to undertake moderate physical activity, sometimes in a confined space.

The role involves traveling on a vehicle on a split shift to safely transport passengers to their destination which may include in the morning and the afternoon.

Due to the nature of the work a criminal record check via the DBS disclosure service will also be required.

For further information on this role, please contact the Transport Unit: [e-mail]

Benefits:

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage Why work for us? | Worcestershire County Council, so do take a look! Some of these offers include:

• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Disclosure Barring Service (DBS): This post is exempt under the Rehabilitation of Offenders Act 1974 and as such appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands, or final warnings, as well as convictions. The County Council has a commitment to safeguarding service users in our care.

Application Closing Date: Friday 11th September 2026

Anticipated Interview Date: W/C Monday 14th September 2026

Attached documents:

Passenger Assistant JD.pdf

Passenger Assistant PS.pdf