Medical Passenger Assistant

North Yorkshire Council; Northallerton; On-site; GBP 10,000 - 14,000; Part time

Benefits offered by this job

Local government pension

Salary sacrifice

Staff discounts

Wellbeing support

Career development

Job summary

North Yorkshire Council's Integrated Passenger Transport Operations Team is seeking a caring, flexible assistant to support passengers on journeys to activities at various centres for 20 hours per week. You will help ensure safe journeys, assist with boarding/alighting, and use safety equipment.

Full training including PATS and First Aid is provided. The role runs Monday to Friday with split shifts 07:00-09:30 and 15:00-17:30, term-time pro rata and paid evenly over 12 months.

Qualifications

• Excellent communication and teamwork skills.
• Willingness to undergo full training, including PATS and First Aid.

Responsibilities

• Ensure passengers board, travel and alight safely and correctly use safety equipment.
• Communicate with carers and colleagues to coordinate journeys.
• Be medically trained to administer emergency medication to children per care plans.
• Work a split-shift Monday to Friday, 07:00-09:30 and 15:00-17:30, with occasional adjustments.

Skills

Communication

Flexibility

Caring attitude

Medical training

Tools

PATS training

First Aid training

Job description

Are you the kind of person who naturally looks out for others and loves working as part of a community? If so, this rewarding role where you can make a direct impact in your area could be for you.

Across North Yorkshire, our Integrated Passenger Transport Operations Team keeps our community moving. Our extensive network of more than 120 vehicles, mainly minibuses, and approximately 340 drivers and passenger assistants work tirelessly to deliver safe, reliable transport where it's needed most. From providing essential local bus services to unlocking access to learning, employment, and social centres, we ensure nobody gets left behind.

We bridge the gap to critical community hubs, enabling independent access to education, supported employment, and day centres, and other meaningful activities in our community. The team delivers approximately 250,000 passenger journeys per year including 20,000 wheelchair user journeys.

We are looking for a caring, flexible and committed person to support a client on journeys to and from activities at various centres for 20 hours per week.

For term-time only employees, the annual salary is calculated pro rata and paid evenly over 12 months.

About the role

You will be helping to make sure all our passengers enjoy a safe and comfortable journey:

Ensure all passengers board, travel, and alight safely, while ensuring that any safety equipment is used correctly. Full equipment training is provided.

• Use your great communication skills to connect and collaborate with carers and colleagues
• This role requires you to be medically trained to administer emergency medication to children safely and accurately, strictly following individual care plans

This role operates on a split-shift routine from Monday to Friday. Standard hours are 07:00-09:30 and 15:00-17:30. However, flexibility is needed to accommodate occasional adjustments based on changing passenger needs.

Experience is not essential, however some experience working in a similar role is an advantage. Full training is provided for the right individual who brings a caring, patient and responsible attitude.

We also offer a comprehensive training package including a Passenger Assistant Training Scheme (PATS), Basic First Aid and Managing Challenging Behaviour.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier:

• a local government pension scheme with generous employer contribution
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more
• Health Assured - confidential help and support for your wellbeing
• learning, development and career advancement opportunities

Key documents

Job description

Total Rewards Brochure

Key dates

Closing date: 13 September 2026

Interview date: TBC 2026