Parts & Service Administrator

Bandai Namco Amusement Europe Ltd; Richmond; On-site; GBP 22,000 - 28,000; Full time

Job summary

Bandai Namco Amusement Europe Ltd is seeking a conscientious customer service and parts order specialist to support internal field engineers and external customers in the supply chain for amusement machine parts. You will handle phone and email inquiries, provide order updates, and ensure timely processing while building strong relationships with customers and suppliers.

This role contributes to machine uptime through accurate parts identification, effective communication, and diligently solving

Qualifications

• Excellent communication and organisational skills.
• Ability to work under pressure in a busy environment.
• Strong team player with customer-focused mindset.

Responsibilities

• Provide telephone support to customers and internal staff.
• Send order updates and delivery information to customers.
• Generate reports for outstanding Sales Orders and inventory.
• Process Pro-forma invoices and chase payments.
• Update orders and enter Purchase/Sales Orders on the stock system.
• Liaise with engineers and suppliers to ensure correct parts are ordered.
• Maintain order progress in the Red Zebra system.
• Represent the company professionally and attend trade shows as required.

Job description

About the Role:

To deliver exceptional customer service and support for the supply of amusement machine parts to internal field engineers along with supporting the wider team on the supply to external customers. The role ensures timely order processing, accurate parts identification, and effective communication to support machine maintenance, repairs, and operational uptime while maintaining strong customer relationships and high service standards.

Your Duties

• To provide telephone support to both customers and internal staff
• Sending update information to customers
• Sending machine updates to customers
• Generating reports for outstanding Sales Orders and inventory
• Sending Pro-forma invoices to customers on request
• Chasing payment of orders on Pro-forma
• Looking into and advising on invoice queries
• Entering Purchase Orders onto the stock system when required
• Entering Sales Orders onto the stock system
• Advising customers of delivery dates or delays on orders
• Chasing suppliers for delivery dates on orders
• To respond to emails/telephone enquiries for technical information or support on products and provide the relevant information
• Liaise with engineers and suppliers to ensure correct parts can be ordered amusement machines
• Provide problem related feedback to other relevant departments in a timely manner and ensure adequate product information is available
• Update Internal System (Red Zebra) with order information so the engineers, contracted customers and their management team can keep up to date with order progress
• Digest and assist resolution to problems with Machines appearing on Aged Call Report
• Attend trade shows as required
• Perform other tasks as may be reasonably requested to meet ongoing requirements
• Always represent the Company in a professional manner

Who You Are

• Hard working, enthusiastic individual
• Flexible and innovative approach to problem solving, find and offer solutions to machine based problems
• Ability to work under own initiative in a very busy department
• Excellent communication and organisational skills.
• Ability to build strong relationships with customers and colleagues.
• Ability to develop comprehensive product knowledge
• Demonstrate good judgement and decision-making abilities.
• Highly organised and efficient with strong attention to detail.
• Self-motivated with a passion for customer service and the ability to learn and adapt to new technologies.

Fun for All into the Future

Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.