Parts Sales Advisor

Infinitive Resources; Huthwaite; On-site; GBP 24,000 - 32,000; Full time

Job summary

Infinitive Resources in Sutton-in-Ashfield is seeking a commercially focused Parts Sales Advisor to join our engineering team. You will manage customer parts enquiries from initial identification and quotation through to order conversion and delivery.

This role requires strong customer service, attention to detail and the ability to work effectively with supply-chain, logistics and franchise partners to meet deadlines and grow parts sales.

Qualifications

• Experience identifying parts from manuals or electronic parts systems.
• Strong customer-service and communication skills.
• Professional and confident telephone manner.
• Ability to manage several enquiries and priorities simultaneously.
• Experience preparing quotations and processing customer orders.

Responsibilities

• Identify the correct parts using technical manuals and online parts catalogues.
• Respond to customer orders, enquiries and estimate requests.
• Manage enquiries received by telephone, email and online channels.
• Prepare accurate and timely parts quotations.
• Follow up outstanding quotations and estimates.
• Convert enquiries and estimates into confirmed sales orders.
• Complete contract reviews for customer orders.
• Monitor parts sales, pipeline value and conversion rates.
• Maintain accurate customer, quotation and order information.
• Respond professionally to customer queries.
• Provide customers with updates on pricing, availability and delivery.
• Work with supply-chain and logistics teams to fulfil orders within the required timescales.
• Liaise with franchise partners to support customer requirements and develop additional business.
• Identify opportunities to increase parts sales and gross profit.
• Work towards individual and departmental sales targets.
• Ensure activities comply with company quality, operational and health and safety procedures.

Skills

Parts sales experience

Customer service

Communication skills

Telephone manner

Parts identification

IT skills

Tools

Order management systems

Job description

Parts Sales Advisor

Location: Sutton-in-Ashfield

Employment Type: Full-time, Permanent, 9-5

Salary: Competitive, dependent on experience

Infinitive Resources is recruiting for a commercially focused Parts Sales Advisor to join an established engineering business in Sutton-in-Ashfield.

You will manage customer parts enquiries from initial identification and quotation through to order conversion and delivery. This position requires strong customer service, attention to detail and the ability to work effectively with supply-chain, logistics and franchise partners.

Key Responsibilities

• Identify the correct parts using technical manuals and online parts catalogues.
• Respond to customer orders, enquiries and estimate requests.
• Manage enquiries received by telephone, email and online channels.
• Prepare accurate and timely parts quotations.
• Follow up outstanding quotations and estimates.
• Convert enquiries and estimates into confirmed sales orders.
• Complete contract reviews for customer orders.
• Monitor parts sales, pipeline value and conversion rates.
• Maintain accurate customer, quotation and order information.
• Respond professionally to customer queries.
• Provide customers with updates on pricing, availability and delivery.
• Work with supply-chain and logistics teams to fulfil orders within the required timescales.
• Liaise with franchise partners to support customer requirements and develop additional business.
• Identify opportunities to increase parts sales and gross profit.
• Work towards individual and departmental sales targets.
• Ensure activities comply with company quality, operational and health and safety procedures.

Qualifications

• Previous commercial parts, parts sales or technical sales experience.
• Experience identifying parts from manuals or electronic parts systems.
• Strong customer-service and communication skills.
• A professional and confident telephone manner.
• Good commercial awareness.
• Experience preparing quotations and processing customer orders.
• A methodical and analytical approach to work.
• Strong IT skills and experience using parts or order-management systems.
• The ability to manage several enquiries and priorities simultaneously.
• Strong attention to detail.
• The ability to work effectively with internal departments, customers and suppliers.

Experience within diesel engines, power generation, automotive, commercial vehicles, plant equipment, engineering or a related technical parts environment would be advantageous.

Opportunity

This is an excellent opportunity for an experienced Parts Sales Advisor to join an established engineering business and take responsibility for customer enquiries, quotations and order conversion.