Parts Sales Advisor

Kemp Recruitment Ltd

Dorking

On-site

GBP 30,000 - 36,000

Full time

6 days ago

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Benefits offered by this job

Profit Related Bonus Scheme

25 days annual leave

Personal Pension Scheme

Life Assurance

Discount Shopping Portal

Free on-site parking

Ride to Work Scheme

Employee Assistance Programme (EAP)

Job summary

Kemp Recruitment Ltd is recruiting a Parts Sales Advisor for a role based in Dorking, Surrey. You will provide UK customers with accurate spare parts by processing orders, interpreting parts, and delivering a high level of service.

37.5 hours per week, Monday to Friday, with a basic salary of £33,000. The role focuses on developing customer relationships, identifying sales opportunities, and ensuring orders are fulfilled on time while maintaining margins.

Qualifications

Experience in parts, automotive or technical sales environments.
Excellent customer service and communication abilities.
Experience processing customer orders and handling enquiries.

Responsibilities

Provide customers with a helpful, professional, prompt and efficient parts service.
Ensure customers are kept informed of order status, especially where urgent or problematic.
Process orders accurately and efficiently.
Build and maintain strong relationships with customers.
Identify new sales opportunities to grow parts sales.
Provide parts interpretation and technical advice.
Maintain accurate records in company systems.

Skills

Customer service

Communication skills

Order processing

Parts interpretation

Microsoft Office

Tools

MS Office

ERP/CRM systems

Job description

Job Title: Parts Sales Advisor (UK)

Location: Dorking, Surrey

Salary: 33,000 Basic

Hours: 37.5 hours per week, Monday to Friday Days

Overall Purpose of the Position

The purpose of this role is to provide UK customers with the highest level of care and service by ensuring spare parts are supplied accurately, efficiently and within the required timescales. The Parts Sales Advisor will take responsibility for supporting customers with their parts requirements, processing orders, identifying and interpreting parts, and developing strong customer relationships. The role will also involve promoting and increasing profitable parts sales in line with company targets and pricing structures. The successful candidate will work closely with the wider team to deliver excellent customer service, monitor customer requirements and orders, and proactively identify opportunities to grow sales and improve performance.

Main Duties & Responsibilities Parts Sales Advisor

Provide customers with a helpful, professional, prompt and efficient parts service.
Ensure customers are kept informed of the status of their orders, particularly where orders are urgent, sensitive or where problems arise.
Provide an accurate and efficient order receipt and processing service.
Develop and maintain excellent working relationships with customers.
Respond positively and professionally to customer enquiries and requests for assistance.
Proactively identify new sales opportunities to support the growth of parts sales.
Provide parts interpretation and identification services to customers.
Offer accurate and timely advice regarding parts availability, suitability and requirements.
Ensure all customer orders are processed and executed in accordance with customer requirements.
Monitor customer orders and provide updates or solutions where required.
Seek appropriate authorisation for proposed discount arrangements, ensuring agreed margins and pricing targets are maintained.
Gather and report market intelligence and customer feedback to management.
Identify and propose process improvements to enhance parts sales performance and customer service.
Actively participate in team meetings and support the wider department as required.
Provide support to the team during periods of absence, including assisting the UK Parts Supervisor where necessary.
Build strong internal relationships with relevant departments to ensure customer requirements are met efficiently.
Maintain accurate records and ensure company systems are updated correctly.
Carry out any other duties that are reasonably required and appropriate to the role.

Skills & Experience Required for the Parts Sales Advisor

Previous experience within a parts, automotive, commercial vehicle, plant, machinery or similar technical sales environment.
Strong customer service and communication skills.
Experience processing customer orders and managing enquiries.
The ability to identify and interpret parts and provide accurate technical advice.
Good commercial awareness with the ability to identify sales opportunities.
Strong organisational skills and the ability to manage multiple customer requirements.
A proactive and solutions-focused approach.
The ability to build and maintain strong customer relationships.
Good IT skills and confidence using internal systems and Microsoft Office.
The ability to work effectively both independently and as part of a team.

Personal Attributes

Customer-focused and professional.
Excellent communicator.
Organised and detail-oriented.
Commercially aware.
Proactive and motivated to achieve sales targets.
Able to remain calm and professional when dealing with urgent or challenging situations.
A strong team player with a flexible approach to work.
Committed to delivering a high standard of service at all times.

Key Objectives