Parts Sales Advisor

Allscreens Nationwide Ltd; Croydon; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Contributory pension scheme

20 days holiday plus bank holidays

Bonus potential

Career progression opportunities

Job summary

Allscreens Nationwide Ltd in Croydon, Surrey, is seeking a highly experienced Automotive Parts Sales Advisor to join our dealership team. You will handle customer inquiries, process orders, and contribute to store targets with professional service.

This role offers a competitive salary around £30,000, plus potential bonuses. You will work Monday to Friday, 7:00am to 5:30pm, enjoy 20 days of holiday plus bank holidays, and have access to a contributory pension and clear career progression.

Qualifications

• Minimum 2 years experience as a Parts Advisor in a main dealership or similar automotive environment.
• Proficiency with Kerridge or equivalent dealership software.
• Strong customer service skills with professional issue resolution.
• Proactive upselling and achieving sales targets.
• Excellent communication and attention to detail.
• Enthusiasm for career progression in motor trade.

Responsibilities

• Respond to customer sales inquiries, orders and queries promptly.
• Manage escalations with senior advisors and management.
• Uphold company policies during customer interactions.
• Follow up on calls to ensure customer satisfaction.
• Maintain knowledge of products, services and policies through training.
• Understand and clarify customer requests.
• Upsell products and services to reach sales targets.
• Maintain accurate customer records in CRM.
• Conduct parts lookups and pre-pick orders to ensure efficient service.
• Support the overall parts sales operation within a busy dealership.

Skills

Customer service

Upselling

Communication skills

Attention to detail

Teamwork

Tools

Kerridge

CRM system

Job description

We are currently seeking a highly experienced Automotive Parts Sales Advisor on behalf of a reputable automotive group located in Croydon, Surrey. This role offers an excellent opportunity for skilled individuals looking to further their career within the motor trade industry. Our client is highly regarded for its award-winning service, extensive franchise network, and commitment to employee development.

Key benefits of a Parts Sales Advisor:

• Competitive annual salary circa £30,000, with potential bonuses to increase earnings
• Working hours are Monday to Friday, from 7:00am to 5:30pm, with no weekend work required
• Generous holiday entitlement of 20 days plus bank holidays
• Contributory pension scheme
• Clear career progression pathways, with internal promotion opportunities
• Recognition of long service through celebrations and reward vouchers
• Supportive team environment focused on delivering excellent customer service and account management

Duties of a Parts Sales Advisor:

• Respond to customer sales inquiries, orders, and queries promptly and professionally
• Manage escalations of customer issues in collaboration with senior parts advisors and management
• Uphold company policies and procedures during customer interactions
• Follow up on calls to ensure customer satisfaction
• Maintain knowledge of products, services, and policies through ongoing training
• Accurately understand and clarify customer requests
• Upsell products and services actively to reach sales targets
• Maintain accurate customer records within the CRM system, including call logs and reports
• Conduct parts lookups and pre-pick customer orders to ensure efficient service
• Support the overall parts sales operation within a busy dealership environment

Requirements of a Parts Sales Advisor:

• Minimum of 2 years experience as a Parts Advisor within a main dealership or similar automotive environment
• Proficiency in systems such as Kerridge or equivalent dealership software
• Strong customer service skills, with the ability to handle inquiries and resolve issues professionally
• A proactive approach to upselling and achieving sales targets
• Excellent communication skills and attention to detail
• Enthusiasm for career progression within the motor trade industry

This is an excellent opportunity for a Parts Sales Advisor to join a company that values its staff, offers rewarding career progression, and recognises loyalty. If you are a dedicated and experienced Parts Advisor seeking a new challenge in Croydon, Surrey, this role is ideal for you.