Parts Sales Advisor

E3 Recruitment; Cambridge; On-site; GBP 29,000 - 35,000; Full time

Job summary

E3 Recruitment is seeking a Parts Sales Advisor in Cambridge to identify and supply vehicle parts, maximise sales and support trade and retail customers. The role emphasizes warm sales with occasional outreach to new clients.

You will maintain product knowledge, handle orders and build relationships while delivering excellent service across channels. Training and career development are offered in a professional automotive business.

Qualifications

• Experience in automotive parts, distribution, or customer sales environments.
• Experience dealing with trade and retail customers over the phone or in person.
• Proven ability to identify sales opportunities and meet targets.
• Good IT skills and confidence using parts lookup and ordering systems.

Responsibilities

• Identify and supply vehicle parts that meet customer requirements.
• Promote products, offers and upsell to maximise sales.
• Maintain up-to-date product knowledge through training and catalogues.
• Deliver excellent customer service via telephone, email and in person.
• Build and maintain relationships with customers through regular communication.
• Process orders efficiently and provide expert advice and support.
• Handle enquiries, concerns and complaints professionally.
• Maintain accurate customer records in line with data protection.

Skills

Automotive parts knowledge

Customer service

Sales targeting

Trade & retail customers

Tools

Parts lookup systems

Ordering systems

Job description

Circa £32k + £3k Sales Bonuses, Well Established Blue Chip Company, Permanent Role

The Role

As a parts sales advisor, you will be responsible for identifying and supplying the correct vehicle parts, maximising sales opportunities, and providing exceptional support to both trade and retail customers. You will work closely with colleagues to achieve sales objectives while maintaining high standards of customer service and operational efficiency. This role will mainly be focused on 'warm' sales, however occasional outreach to potential new customers

Key Responsibilities

• Accurately identify and supply vehicle parts that meet customer requirements.
• Maximise sales by promoting products, special offers, and identifying upselling opportunities.
• Maintain up-to-date product knowledge through training, technical bulletins, catalogues, and product updates.
• Deliver exceptional customer service through telephone, email, and face-to-face interactions.
• Build and maintain strong relationships with customers through regular communication.
• Progress customer orders efficiently while providing expert advice and support.
• Handle customer enquiries, concerns, and complaints professionally and effectively.
• Maintain accurate customer records in line with data protection requirements.
• Process customer orders, payments, and documentation accurately using internal systems.
• Source additional parts from external suppliers or partner locations when necessary.

Skills & Experience

• Previous experience within an automotive parts, distribution, or customer sales environment.
• Experience dealing with trade and retail customers over the telephone and in person.
• A proven ability to identify sales opportunities and achieve targets.
• Good IT skills and confidence using parts lookup and ordering systems.
• Knowledge of parts and vehicle materials

Working Hours

Monday to Friday: 8:00am - 5:00pm

1 in 4 Saturdays: 8:00am - 1:00pm

What We're Looking For

The successful parts sales advisor will be enthusiastic, organised, and committed to delivering first-class customer service. You'll be confident handling multiple priorities, enjoy working in a target-driven environment, and be passionate about helping customers find the right solutions.

If you're an experienced parts sales advisor looking to join a professional automotive business offering excellent earning potential and long-term career development, we'd love to hear from you.