Parts Department Leader – KPI‑Driven Customer Service

Arnold Clark Group; Liverpool; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

33 days’ holiday allowance

Retail discounts

Private healthcare

GP access via Simplyhealth 24/7

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Job summary

Arnold Clark Group in Liverpool is seeking a motivated Parts Supervisor to lead our busy Parts department at the Renault/Dacia/KIA branch. You will supervise, coach, and develop a team while managing stock and working to exceed sales targets at the branch.

You will deliver excellent customer service and drive performance by monitoring KPIs and implementing action plans. This role suits a proactive, goal-driven individual who thrives in a dynamic retail environment.

Qualifications

• Proven experience in a Parts role.

Responsibilities

• Oversee daily activities of the Parts department, ensuring excellent customer service.
• Coach and develop staff through one-to-ones and appraisals.
• Monitor KPIs and implement action plans to meet business goals.
• Interact with customers to interpret requirements and advise on parts and services.
• Maintain clear communication between staff and customers, internal and external.
• Create and adhere to a trade marketing structure to promote branch activity.

Skills

Parts department management

Team leadership

Strong communication

Numeracy

Budget & KPI experience

Customer service

Delegation

Proactive attitude

Tools

Kerridge Rev 8

Job description

Arnold Clark Group in Liverpool is seeking a motivated Parts Supervisor to lead our busy Parts department at the Renault/Dacia/KIA branch. You will supervise, coach, and develop a team while managing stock and working to exceed sales targets at the branch.

You will deliver excellent customer service and drive performance by monitoring KPIs and implementing action plans. This role suits a proactive, goal-driven individual who thrives in a dynamic retail environment.