Parts Advisor

Allports Group; Lichfield; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

28 days holiday (inclusive of Bank Holidays)

Option to buy 5 days additional holiday

Designated EAP service

Refer a friend scheme

Birthday and Christmas Gift Vouchers

Retail, Gym and Cinema discounts

Training and Development opportunities

Charity and Community events

Job summary

Allports Group is seeking a proactive Parts professional in Lichfield to oversee the efficient operation of the Parts Department. Responsibilities include managing stock, supplier relationships, sales performance, and ensuring outstanding customer service.

The ideal candidate should have experience in a Parts Department, strong stock control skills, and excellent communication abilities. The position offers a comprehensive benefits package including 28 days holiday and training opportunities.

Qualifications

• Previous experience within a Parts Department, automotive environment preferred.
• Strong stock control and inventory management skills.
• Excellent customer service and communication abilities.
• Good commercial awareness with a focus on profitability and efficiency.
• Experience using DMS systems and working to manufacturer standards/KPIs.
• Organised, accurate, and able to work effectively under pressure.

Responsibilities

• Manage daily Parts Department operations to ensure high levels of customer satisfaction.
• Build strong relationships with suppliers to secure best pricing and product availability.
• Maximise departmental profitability through the sale and promotion of parts.
• Control parts costs for internal departments.
• Maintain accurate stock control, ensuring optimal availability.
• Ensure all parts are ordered and stored accurately using the DMS system.
• Drive continuous operational and financial improvements across the department.

Skills

Customer service

Stock control

Communication

Commercial awareness

Inventory management

Tools

DMS systems

Job description

Established in 1959, for over 65 years we have developed successful operations in key business areas, including Authorised Distributors for Renault Trucks, Isuzu Trucks, Trailers, Rental and Contract Hire, body work and repair. We are a leading provider within our industry, with a commitment to delivering exceptional customer service.

We are seeking a proactive and customer-focused Parts professional to oversee the efficient and profitable operation of the Parts Department. The successful candidate will be responsible for managing stock, supplier relationships, sales performance, and internal support functions while delivering outstanding customer service and maintaining Renault standards and KPIs.

Monday – Friday (1 Saturday in 4)

Our benefits package includes:

• 28 days holiday (inclusive of Bank Holidays)
• Option to buy 5 days additional holiday and additional days for length of service
• Designated EAP service to support health and financial wellbeing
• Refer a friend scheme (earn £750 for each referral)
• Birthday and Christmas Gift Vouchers
• Retail, Gym and Cinema discounts
• Training and Development opportunities for career progression
• Charity and Community events throughout the year

Your day-to-day duties as our Parts Advisor

Key Activities

• Manage daily Parts Department operations to ensure high levels of customer satisfaction for both internal and external customers.
• Build strong relationships with suppliers and retailers to secure the best pricing, service levels, and product availability.
• Maximise departmental profitability through the sale and promotion of parts, accessories, lubricants, and other value-added products.
• Control parts costs for internal departments including Workshop, Rental, and Sales.
• Maintain accurate stock control, ensuring optimal availability while minimising excess and obsolete stock.
• Ensure all parts are ordered, receipted, stored, and issued accurately using the DMS system.
• Maintain security and organisation within the Parts Department to prevent loss or damage.
• Support Service and Bodyshop operations through effective communication and administration.
• Follow Renault procedures relating to ordering, returns, warranty claims, KPIs, and sales targets.
• Deliver exceptional customer service and uphold the highest standards of professionalism and integrity.
• Provide timely and accurate documentation to support invoicing and reduce work in progress, particularly at month end.
• Drive continuous operational and financial improvements across the department.

What you will need:

• Previous experience within a Parts Department, automotive environment preferred.
• Strong stock control and inventory management skills.
• Excellent customer service and communication abilities.
• Good commercial awareness with a focus on profitability and efficiency.
• Experience using DMS systems and working to manufacturer standards/KPIs.
• Organised, accurate, and able to work effectively under pressure.

If you are looking for a workplace where your growth is supported, your contributions celebrated and a place you can thrive look no further and contact us today!