Parts Supervisor

Arnold Clark Group; Liverpool; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

33 days’ holiday allowance

Retail discounts

Private healthcare

GP access via Simplyhealth 24/7

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Job summary

Arnold Clark Group in Liverpool is seeking a motivated Parts Supervisor to lead our busy Parts department at the Renault/Dacia/KIA branch. You will supervise, coach, and develop a team while managing stock and working to exceed sales targets at the branch.

You will deliver excellent customer service and drive performance by monitoring KPIs and implementing action plans. This role suits a proactive, goal-driven individual who thrives in a dynamic retail environment.

Qualifications

• Proven experience in a Parts role.

Responsibilities

• Oversee daily activities of the Parts department, ensuring excellent customer service.
• Coach and develop staff through one-to-ones and appraisals.
• Monitor KPIs and implement action plans to meet business goals.
• Interact with customers to interpret requirements and advise on parts and services.
• Maintain clear communication between staff and customers, internal and external.
• Create and adhere to a trade marketing structure to promote branch activity.

Skills

Parts department management

Team leadership

Strong communication

Numeracy

Budget & KPI experience

Customer service

Delegation

Proactive attitude

Tools

Kerridge Rev 8

Job description

We’re recruiting for a motivated and organised Parts Supervisor to work at our Renault/Dacia/KIA branch in Liverpool.

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday – Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm

About the role

Arnold Clark Parts Supervisors are energetic team players who keep our busy Parts departments running smoothly and efficiently.

You’ll be supervising, coaching and developing a team while managing stock and exceeding sales targets for your branch. In this busy and dynamic environment, you’ll also be able to deliver great service, ensuring that everyone in your department puts the customer first. This position would suit a person who relishes challenges and would enjoy working in an exciting, goal-driven role.

Day-to-day duties

• Overseeing the daily activities of the Parts department, making sure customer service is a priority
• Coaching and developing staff via one-to-ones and appraisals
• Proactively monitoring KPIs and implementing action plans to meet set business goals
• Working with customers, interpreting their requirements and giving advice on any additional parts and services they might need
• Ensuring that there is good communication between staff and customers, both internal and external
• Creating and adhering to a trade marketing structure to promote your branch activity

Essential skills

• Proven experience working within a Parts role
• Fantastic communication and influencing skills
• Strong leadership skills and the ability to work well in a team, even under pressure
• High standards of numeracy
• Experience of dealer management and parts catalogue systems
• Experience and understanding of budgets and KPIs
• Ability to manage workload
• Ability to delegate and share responsibility as required
• A proactive and positive attitude that can inspire others to maximise their potential

Nice to have (but not essential)

• Knowledge of Kerridge (Rev 8) software

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.