Parts Supervisor

Arnold Clark; Liverpool; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access (Simplyhealth)

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark is seeking a motivated Parts Supervisor for our Liverpool Renault/Dacia/KIA branch. You will supervise a busy Parts department, coach staff, manage stock, and drive sales targets while delivering excellent customer service.

In this busy role you will monitor KPIs, implement improvements, and ensure clear communication between teams. The ideal candidate will have Parts experience, strong leadership and the ability to work under pressure.

Qualifications

• Proven experience in a Parts role.
• Excellent communication and influencing skills.
• Strong leadership and ability to work in a team under pressure.
• High numeracy standards for stock and KPI tracking.
• Experience with dealer management and parts catalogue systems.
• Understanding budgets and KPIs.
• Ability to manage workload effectively.
• Ability to delegate and share responsibility.

Responsibilities

• Oversee daily activities of the Parts department with customer service as a priority.
• Coach and develop staff through one-to-ones and appraisals.
• Monitor KPIs and implement action plans to meet business goals.
• Interact with customers, interpret needs, and advise on parts and services.
• Ensure clear communication within and outside the team.
• Create and follow a trade marketing structure to promote branch activity.

Skills

Parts knowledge

Communication

Leadership

Numeracy

Dealer management systems

Budgets & KPIs

Workload management

Delegation

Positive attitude

Tools

Kerridge Rev 8

Job description

• Pension scheme

We’re recruiting for a motivated and organised Parts Supervisor to work at our Renault/Dacia/KIA branch in Liverpool.

We Offer

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more...

Hours

Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm

About The Role

Arnold Clark Parts Supervisors are energetic team players who keep our busy Parts departments running smoothly and efficiently.

You’ll be supervising, coaching and developing a team while managing stock and exceeding sales targets for your branch. In this busy and dynamic environment, you’ll also be able to deliver great service, ensuring that everyone in your department puts the customer first. This position would suit a person who relishes challenges and would enjoy working in an exciting, goal-driven role.

Day-to-day duties

• Overseeing the daily activities of the Parts department, making sure customer service is a priority
• Coaching and developing staff via one-to-ones and appraisals
• Proactively monitoring KPIs and implementing action plans to meet set business goals
• Working with customers, interpreting their requirements and giving advice on any additional parts and services they might need
• Ensuring that there is good communication between staff and customers, both internal and external
• Creating and adhering to a trade marketing structure to promote your branch activity

Essential Skills

• Proven experience working within a Parts role
• Fantastic communication and influencing skills
• Strong leadership skills and the ability to work well in a team, even under pressure
• High standards of numeracy
• Experience of dealer management and parts catalogue systems
• Experience and understanding of budgets and KPIs
• Ability to manage workload
• Ability to delegate and share responsibility as required
• A proactive and positive attitude that can inspire others to maximise their potential

Nice To Have (but Not Essential)

• Knowledge of Kerridge (Rev 8) software

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.