Parts Assistant

The Vella Group Repair Centres; Coventry; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

33 days’ holiday (including bank holidays)

Comprehensive internal and external training

Pension scheme and death-in-service insurance

Enhanced maternity and paternity pay

Perkbox – access to hundreds of discounts and rewards

MediCash – free healthcare scheme

Childcare vouchers or workplace nursery benefit

Free on-site parking

Uniform provided

Job summary

The Vella Group Repair Centres in Coventry is seeking a Parts Assistant to ensure efficient operations in the Parts Department. Responsibilities include managing stock, processing parts deliveries, and assisting the production team. Ideal candidates possess strong organisational and communication skills, and a customer-focused attitude. The role offers comprehensive training, pension schemes, and various employee benefits including holiday perks and healthcare options.

Qualifications

• Previous experience in the automotive industry is desirable but not essential.
• Strong organisational skills with excellent attention to detail.
• A proactive team player who can communicate effectively and prioritise workload.
• Customer-focused with a commitment to delivering great service.

Responsibilities

• Receive, check, and process incoming parts — ensuring accuracy and that items are free from damage.
• Verify invoices and upload them to the company database against the correct job.
• Allocate job numbers, organise parts storage, and maintain a well-ordered parts area.
• Manage parts returns and ensure supplier credits are processed promptly.
• Liaise with suppliers to resolve issues such as delays or incorrect parts.
• Communicate with the Production Manager to update on parts ETAs and highlight any issues.
• Maintain and control dry stock levels.
• Support customer service when required.
• Assist the Vehicle Damage Assessor by taking vehicle images and completing other ad-hoc tasks as needed.

Skills

Organisational skills

Attention to detail

Effective communication

Customer-focused

Job description

About Us

The Vella Group is a leading accident repair specialist with over 30 years of experience helping customers get their vehicles safely back on the road. Renowned for our commitment to quality and customer service, we’ve grown to operate 18 sites across the UK—and we’re continuing to expand. This is an exciting time to join our team as we invest in innovation, growth, and our people.

The Role

As a Parts Assistant, you’ll play a vital role in ensuring the smooth and efficient operation of the Parts Department. You’ll help manage stock, process deliveries, and support the production team to keep repairs on track and customers satisfied.

Key Responsibilities

• Receive, check, and process incoming parts — ensuring accuracy and that items are free from damage.


• Verify invoices and upload them to the company database against the correct job.


• Allocate job numbers, organise parts storage, and maintain a well‑ordered parts area.


• Manage parts returns and ensure supplier credits are processed promptly.


• Liaise with suppliers to resolve issues such as delays or incorrect parts.


• Communicate with the Production Manager to update on parts ETAs and highlight any issues.


• Maintain and control dry stock levels.


• Support customer service when required.


• Assist the Vehicle Damage Assessor by taking vehicle images and completing other ad‑hoc tasks as needed.

About You

• Previous experience in the automotive industry is desirable but not essential.


• Strong organisational skills with excellent attention to detail.


• A proactive team player who can communicate effectively and prioritise workload.


• Customer‑focused with a commitment to delivering great service.

Benefits

• 33 days’ holiday (including bank holidays)


• Comprehensive internal and external training


• Pension scheme and death‑in‑service insurance


• Enhanced maternity and paternity pay


• Perkbox – access to hundreds of discounts and rewards


• MediCash – free healthcare scheme


• Childcare vouchers or workplace nursery benefit


• Free on‑site parking


• Uniform provided