Parts Assistant

The Vella Group Repair Centres; Penrith; On-site; GBP 26,752 - 32,697; Full time

Benefits offered by this job

33 days’ holiday

Pension scheme

Death-in-service insurance

Enhanced maternity and paternity pay

Perkbox discounts

MediCash free healthcare

Childcare vouchers

Free on-site parking

Uniform provided

Job summary

The Vella Group is seeking a Parts Assistant in Penrith to support the Parts Department, manage stock, process deliveries and assist the Production Manager to keep repairs on track.

This full-time role offers a 42.5 hour week and a salary of £29,724.50 plus benefits, with training and a path to career growth across our 18 UK sites.

You will liaise with suppliers, check invoices, allocate job numbers, and help deliver great service to customers.

Qualifications

• Previous experience in the automotive industry is desirable but not essential.
• Strong organisational skills with excellent attention to detail.
• A proactive team player who can communicate effectively and prioritise workload.
• Customer-focused with a commitment to delivering great service.

Responsibilities

• Receive, check, and process incoming parts, ensuring accuracy and no damage.
• Verify invoices and upload them to the company database against the correct job.
• Allocate job numbers, organise parts storage, and maintain a well-ordered parts area.
• Manage parts returns and ensure supplier credits are processed promptly.
• Liaise with suppliers to resolve delays or incorrect parts.
• Communicate with the Production Manager to update on parts ETAs.
• Maintain and control dry stock levels.
• Support customer service when required.
• Assist the Vehicle Damage Assessor by taking vehicle images and completing ad-hoc tasks.

Skills

Organisational skills

Attention to detail

Team player

Customer service

Job description

Penrith

£29,724.50 Plus Benefits

42.5 Hour week

The Vella Group is a leading accident repair specialist with over 30 years of experience helping customers get their vehicles safely back on the road. Renowned for our commitment to quality and customer service, we’ve grown to operate 18 sites across the UK — and we’re continuing to expand. This is an exciting time to join our team as we invest in innovation, growth, and our people.

The Role

As a Parts Assistant, you’ll play a vital role in ensuring the smooth and efficient operation of the Parts Department. You’ll help manage stock, process deliveries, and support the production team to keep repairs on track and customers satisfied.

• Receive, check, and process incoming parts — ensuring accuracy and that items are free from damage.
• Verify invoices and upload them to the company database against the correct job.
• Allocate job numbers, organise parts storage, and maintain a well-ordered parts area.
• Manage parts returns and ensure supplier credits are processed promptly.
• Liaise with suppliers to resolve issues such as delays or incorrect parts.
• Communicate with the Production Manager to update on parts ETAs and highlight any issues.
• Maintain and control dry stock levels.
• Support customer service when required.
• Assist the Vehicle Damage Assessor by taking vehicle images and completing other ad-hoc tasks as needed.

About You

• Previous experience in the automotive industry is desirable but not essential.
• Strong organisational skills with excellent attention to detail.
• A proactive team player who can communicate effectively and prioritise workload.
• Customer-focused with a commitment to delivering great service.

Benefits

• 33 days’ holiday (including bank holidays)
• Comprehensive internal and external training
• Pension scheme and death-in-service insurance
• Enhanced maternity and paternity pay
• Perkbox - access to hundreds of discounts and rewards
• MediCash - free healthcare scheme
• Childcare vouchers or workplace nursery benefit
• Free on-site parking
• Uniform provided