Production Manager

The Vella Group Repair Centres; Preston; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

33 days holiday

Training opportunities

Pension scheme

Death in service insurance

Enhanced maternity/paternity pay

Perkbox discounts

MediCash

Uniform provided

Job summary

The Vella Group is seeking a Production Manager to oversee day-to-day operations at our Preston fixed-site accident repair centre. You will lead a skilled team of technicians, ensure high-quality repairs aligned with industry standards, and drive continuous improvements to efficiency and customer satisfaction.

Based in Preston, the role requires a driving licence, in-person working hours, and a focus on health and safety compliance while managing budgets and KPIs to meet targets.

Responsibilities

• Oversee daily operations, ensuring efficiency and timely completion of vehicle repairs.
• Maintain high repair quality in line with manufacturer and insurer standards.
• Implement and optimise workflows to reduce delays and improve efficiency.
• Lead and develop technicians and apprentices; conduct performance appraisals.
• Ensure excellent customer experiences by addressing queries and tracking repair progress.

Education

Driving licence

Job description

£40,000 – £45,000 plus car allowance and benefits

The Vella Group is a leading accident repair company dedicated to delivering high‑quality vehicle repairs with outstanding customer service. With a strong reputation in the automotive repair industry, we pride ourselves on innovation, professionalism, and a commitment to excellence. Our teams work in a collaborative and supportive environment, and we are passionate about investing in our people to help them grow and succeed.

About the Role

We are seeking a highly motivated Production Manager to oversee the day‑to‑day operations of our accident repair centre. This role is central to ensuring efficient workflows, high‑quality repairs, and exceptional customer service. The ideal candidate will lead a skilled team of technicians, maintain compliance with industry standards, and drive continuous operational improvements.

Key Responsibilities

• Oversee daily operations, ensuring efficiency, productivity and timely completion of vehicle repairs.
• Maintain the highest standards of repair quality, aligned with manufacturer and insurance requirements.
• Implement and optimise workflows to minimise delays and maximise operational efficiency.
• Lead, motivate and develop a team of technicians and apprentices; conduct regular team meetings and manage performance through appraisals and recognition.
• Ensure excellent customer experiences by addressing queries and complaints promptly, and maintaining clear communication with customers on repair progress.
• Monitor budgets, control costs and work to achieve financial targets for the site.
• Ensure all operations comply with health and safety regulations; conduct regular inspections and risk assessments.
• Maintain staff adherence to industry standards, including BSI 10125, and required certifications.
• Monitor and report on key performance indicators (KPIs) such as repair turnaround times, customer satisfaction and profitability.
• Analyse operational performance to identify opportunities for improvement and collaborate with senior management to implement new processes, technologies or systems.
• Flexibility in working hours may be required depending on workload; additional duties or assignments may be requested at the primary location or other company sites.

Benefits

• 33 days holiday including bank holidays
• Internal and external training opportunities
• Pension scheme and death in service insurance
• Enhanced maternity and paternity pay
• Perkbox – access to hundreds of exclusive discounts and rewards
• MediCash – free healthcare scheme
• Uniform provided for the role

Working Hours and Location

• 9‑hour shift, Monday‑Friday
• In‑person work in Preston

Licence / Certification

• Driving licence (required)