Parts Advisor

Vindis Group Ltd.; Northampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee Car Scheme

Paid Birthday Leave

Family Friendly Policies

Sick Pay

Employee Assistance Programme

Life Assurance

Discounts on parts and services

Bonus scheme

Job summary

Northampton Audi, part of the Vindis Group, is seeking a process-driven Parts Advisor to join the Aftersales Team. You will manage stock, maintain accuracy, and support a culture of service excellence in a franchised dealership environment.

The role requires attention to detail, organisational skills, and previous Parts Advisor experience in automotive settings. You will work across service, parts and workshop to ensure timely information flow and quality customer service.

Qualifications

• Previous experience in a similar role, ideally within the automotive industry.
• Excellent attention to detail, along with strong organisational skills and the ability to consistently meet deadlines.
• Proficient in using Data Management Systems.
• Previous experience as a Parts Advisor, within a franchised dealership.
• Brand Accredited

Responsibilities

• Ensuring accurate perpetual stock takes are undertaken.
• Championing a culture of customer service excellence and assisting colleagues in aftersales.
• Adhering to rotation principles in the parts department.
• Ensuring parts are returned to the Manufacturer within required timeframes.
• Maintaining accurate stock levels and monitoring shelflife.
• Minimising obsolescence and addressing ageing stock.
• Meeting parts and accessories objectives set by the department.
• Developing effective working relationships with the wider aftersales team to ensure smooth information flow.
• Utilising available tools to become a parts area specialist.

Skills

Stock control

Customer service

Attention to detail

Organisational skills

Data entry

Time management

Team collaboration

Automotive experience

Brand Accredited

Tools

Data management systems

Job description

This is arare and exciting opportunity to join Northampton Audi as a process driven anddetail-orientated Parts Advisor, within an innovative and well-establishedorganisation.

About Us:

As part ofa team of approximately 700 colleagues at the Vindis Group, you will contributeto a business that places customer excellence, operational standards andemployee development at the heart of its strategy. We are proud of our heritageand ambitious about our future; our continued success is built upon a HighPerformance Culture that values professionalism, accountability andcollaboration.

How we support our #Exceptional People:

• DriveOur Brand -Enjoy our Employee Car Scheme after a qualifying period, with no depositrequired. Experience the joy of driving our brand products at remarkableprices.
• CelebrateYou -Take your birthday off with Paid Birthday Leave - On us!
• FamilyFirst -Benefit from our Family Friendly policies, including enhanced Maternityand Paternity packages.
• StayHealthy -Our enhanced Sick Pay ensures you're taken care of when you need it most(based on length of Service).
• WellbeingAt Your Fingertips - Access to our 24/7 Employee AssistanceProgramme, for quick and easy Online GP services, exclusive retaildiscounts, legal and financial support, and comprehensive 360 wellbeingservices.
• PeaceOf Mind -Enjoy a life Assurance policy at no cost, bringing peace to you and yourloved ones.
• ExclusiveDiscounts -Take advantage of employee discounts on parts, vehicle MOT's/Servicing,and vehicle purchases; as well as access to lifestyle and retail discountsthrough our Salary Extras platform.
• Growour Team -Earn a financial reward if you successfully refer a friend.
• Developwith Vindis - Access to vast training resources, including: access to theVolkswagen Group UK National Learning Centre and Brand AccreditationPathways.
• PerformanceRecognition - We provide a competitive bonus scheme associated with thisrole.

About the Role:

As a PartsAdvisor, you will be an integral member of the Aftersales Team. Your keyresponsibilities will include:

• Ensuringaccurate perpetual stock takes are undertaken.
• Being integral inchampioning and maintaininga culture of customer service excellence.
• Adhering to rotationprinciples.
• Ensuring that partsare returned to the Manufacturer, if required, in accordance with therelevant timeframes.
• Maintaining accuratestock levels.
• Minimisingobsolescence and ensuring it is appropriately addressed.
• Meeting parts andaccessories objectives.
• Monitoring shelflife.
• Ensuring that partsand accessory displays are relevant and presented with all necessaryinformation.
• Delivering upon theaftersales process as per the training, guidance and expectations given.
• Maintainingdocumentation and electronic records in a complete and accurate manner,ensuring attention to detail with all administrative tasks.
• Developing effectiveworking relationships with the wider aftersales team to ensure that the'flow' of information between departments (service, parts & workshop)is timely, accurate, clear and consultative.
• Effectivelyutilising the tools and resources available to you to become a specialistin your area.
• Previous experiencein a similar role, ideally within the automotive industry.
• Excellent attentionto detail, along with strong organisational skills and the ability toconsistently meet deadlines.
• Proficient in usingData Management Systems.
• Previous experienceas a Parts Advisor, within a franchised dealership.
• Brand Accredited