Service Advisor

Vindis Group Ltd.; Peterborough; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Employee Car Scheme

Paid Birthday Leave

Family Friendly Policies

Sick Pay

24/7 Employee Assistance Programme

Life Assurance

Discounts on parts/services

Referral Bonus

Training Resources

Performance Bonus

Job summary

Vindis Group Ltd. at Peterborough Audi is seeking a customer-oriented Service Advisor to join our Aftersales team. You will be the first point of contact for customers, book in vehicles and explain required services.

You will develop expertise in servicing processes, build strong workshop relations, and strive for first-time fixes while delivering excellent service. A full UK driving licence and automotive experience are preferred.

Qualifications

• Experience in a customer-facing role in the automotive sector.
• Full UK driving licence is essential.
• Previous experience in an automotive service environment preferred.

Responsibilities

• Be the first point of contact for customers and book in vehicles.
• Explain services and associated costs clearly to customers.
• Maximise upsell of relevant products and services.
• Maintain accurate electronic records of servicing activities.
• Develop strong working relationships with the workshop team for smooth flow of information.
• Support the delivery of a first-time fix culture and on-time vehicle readiness.

Skills

Customer Service

Communication

Teamwork

Attention to detail

Organisational skills

Driving Licence

Automotive experience

Brand Accredited

Job description

This is anexciting opportunity to join an expanding team at Peterborough Audi, as a customer orientated ServiceAdvisor, within an innovative and well-established organisation.

About Us:

As part ofa team of approximately 700 colleagues at the Vindis Group, you will contributeto a business that places customer excellence, operational standards andemployee development at the heart of its strategy. We are proud of our heritageand ambitious about our future; our continued success is built upon a HighPerformance Culture that values professionalism, accountability andcollaboration.

How we support our #Exceptional People:

• DriveOur Brand –Enjoy our Employee Car Scheme after a qualifying period, with no depositrequired. Experience the joy of driving our brand products at remarkableprices.
• CelebrateYou –Take your birthday off with Paid Birthday Leave - On us!
• FamilyFirst –Benefit from our Family Friendly policies, including enhanced Maternityand Paternity packages.
• StayHealthy –Our enhanced Sick Pay ensures you’re taken care of when you need it most(based on length of Service).
• WellbeingAt Your Fingertips - Access to our 24/7 Employee AssistanceProgramme, for quick and easy Online GP services, exclusive retaildiscounts, legal and financial support, and comprehensive 360 wellbeingservices.
• PeaceOf Mind –Enjoy a life Assurance policy at no cost, bringing peace to you and yourloved ones.
• ExclusiveDiscounts –Take advantage of employee discounts on parts, vehicle MOT’s/Servicing,and vehicle purchases; as well as access to lifestyle and retail discountsthrough the Salary Extras portal.
• Growour Team -Earn a financial reward if you successfully refer a friend.
• Developwith Vindis - Access to vast training resources, including: access to theVolkswagen Group UK National Learning Centre and Brand AccreditationPathways.
• PerformanceRecognition - We provide a competitive bonus scheme with this role.

About the Role:

As an AudiService Advisor, you will be an integral member of the Aftersales Team. Yourkey responsibilities will include:

• Being integral inchampioning and maintaininga culture of customer service excellence.
• Delivering upon theService Core Process as per the training, guidance and expectations given.
• Maximising uponevery available opportunity to improve the successes of your immediateteam and the wider business by ensuring that customers are aware of anyrelevant and/or necessary additional products and services.
• Demonstratingalignment with, and engagement in, a robust customer communicationstrategy, ensuring that customers are kept up to date with the statutes oftheir vehicle.
• Maintainingelectronic records in a complete and accurate manner, ensuring attentionto detail with all administrative tasks.
• Developing effectiveworking relationships with the workshop to ensure that the ‘flow’ ofinformation from the initial front-of-house experience is timely,accurate, clear and consultative.
• Being integral incontributing to the delivery of a quality culture that is focused uponfirst time fixes, and ensuring that vehicles are ready on time.
• Effectivelyutilising the tools and resources available to you to become a specialistin your area, in order to accurately advise customers on services and/orproducts.
• Excellentcommunication skills and the ability to effectively build relationships
• Experience within acustomer facing role, and the desire to consistently achieve individualand team targets
• Strongorganisational skills with the ability to consistently meet deadlines,along with good attention to detail
• Full UK drivinglicence
• Previous experiencein a similar role, within the automotive industry
• Brand Accredited