Parts Advisor · Stirlingshire

Scotland Ltd.; Scotland; Remote; GBP 20,000 - 26,000; Full time

Job summary

Scotland Ltd. in Stirlingshire is seeking an experienced Parts Advisor for our busy aftersales team. You will advise and supply parts across franchises, work with workshop colleagues, and process orders and payments.

Candidates should have parts experience in automotive or related trades, strong product knowledge, accuracy, and good communication. Driving licence desirable for rural location; full-time, Mon–Fri.

Qualifications

• Previous parts-advisor experience in automotive, motorcycle, or farming sectors.
• Strong attention to detail and accuracy in admin tasks.
• Excellent verbal and written communication with customers and suppliers.
• Good computer literacy and experience with inventory systems.
• Full, clean UK driving licence is desirable for rural locations.

Responsibilities

• Liaise with customers on the phone and at the counter to identify parts.
• Advise and supply parts and accessories across franchises.
• Work with workshop colleagues and other depots to fulfil orders.
• Use manufacturer catalogues and computer systems to identify parts.
• Process orders, stock receiving/despatch, and maintain stock levels.
• Process paperwork, invoicing, and warranty documentation accurately.
• Handle payments by card, telephone, and in person; account for cash.
• Support online parts sales and online presence.
• Maintain neat, safe, and orderly working environment.

Skills

Customer service

Communication

Parts knowledge

Inventory management

Tools

Dealer management system

MS Office

Catalogue systems

Job description

Stirlingshire · Dependent on experience · Monday to Friday, full time

About the Role

We are looking for an experienced Parts Advisor to join our busy aftersales team at our Stirlingshire depot. You will be responsible for advising and supplying parts and accessories across our main franchises, working directly under the Parts & Service Manager.

Key Responsibilities

Liaise with customers on the phone and at the parts counter, building rapport and understanding their requirements.

Work closely with workshop colleagues and other depots to ensure timely fulfilment of parts orders.

Accurately identify parts using manufacturer catalogues and computer-based ordering systems.

Process parts orders efficiently, ensuring correct procedures are followed for receiving and despatching stock.

Maintain stock levels at agreed targets, conducting regular stock checks and highlighting discrepancies.

Process all paperwork, invoicing and warranty documentation accurately and on time.

Handle payments by card, telephone and in person; receive and account for cash payments correctly.

Maintain awareness of current promotions and marketing campaigns; keep parts displays well-presented.

Support online parts sales and help maintain the company's online presence where required.

Maintain a safe and tidy working environment in accordance with health and safety regulations.

Working Hours

Monday to Friday, full time

What We Are Looking For

Previous experience in a parts role within the automotive, motorcycle, or agricultural trade.

Sound mechanical knowledge and the ability to identify parts confidently.

Experience with manufacturer parts ordering and computer-based inventory systems.

High level of accuracy and attention to detail in all administrative tasks.

Strong communication skills — both written and verbal — with customers, suppliers and colleagues.

Ability to work independently and as part of a team in a fast-paced environment.

Good computer literacy, including Microsoft Office and experience with dealer management systems.

Knowledge of health and safety regulations relevant to a parts environment.

Full, clean UK driving licence (desirable given our rural location).