Parts Coordinator

Internetwork Expert; West Bromwich; On-site; GBP 18,000 - 24,000; Full time

Job summary

Internetwork Expert is seeking a proactive operations assistant in the United Kingdom to support order preparation, stock checks, and goods-in/out workflows, ensuring availability for enquiries and timely packing. You will handle inbound/outbound calls, assist walk-in customers with product knowledge, and maintain accurate stock records through regular cycle counts and audits.

The role emphasizes safety, compliance, and a tidy work area.

Responsibilities

• Prepare and fulfil customer orders, verify stock availability.
• Support with packing and goods-in/out workflows.
• Perform weekly and monthly inventory counts.
• Maintain accurate records and support stock reconciliation.

Job description

• Order Preparation: Pre-pick parts, fulfil customer orders, and verify stock availability for each enquiry. Support spare-part document collation and reconciliation, assist with packing as well as goods-in and goods-out workflows, and perform weekly and monthly inventory counts.
• Sales & Customer Service: Manage inbound and outbound calls together with walk-in customer enquiries. Nurture positive customer relationships through sound product expertise and professional first-line impressions.
• Inventory Management & Stock Control: Monitor stock levels on a daily basis, elevate stock shortages to headquarters in a timely manner, and coordinate proactive replenishment activities. Carry out routine cycle counts and inventory audits to maintain accurate stock records.
• General Duties: Prioritise and co-ordinate day-to-day operational tasks, and provide cross-colleague support as required. Champion a robust safety culture, ensure full regulatory compliance, and keep the work area clean, organised and hazard-free.